Mark Alvin E. Cordovan

To join a company that is dynamic and provides opportunities for growth and development. To be given a chance to demonstrate my experience and training and at the same time to contribute to the profitability of the company. A strong believer that only through training, we can achieve consistency and efficiency in the delivery of our product and services.

Assist the manager to manage the supervision the daily operation and focused of the guest on delivering a personalized service at very high level of standard, problem solving to increase guest satisfaction and recognition. Created and maintained a performance environment characterized by positive leadership and a strong team orientation. Motivated staff to improve efficiency accordingly, provided training and development opportunities as appropriate, ability to remain at ease in stressful environments, and effectively handle multi-task level of responsibility.

• Responsible for general appearance and maintenance of restaurant and room service working areas.
• Responsible for staffing scheduling, plans work assignment based on room occupancy forecast, and VIP list. Adjust the schedules to meet the emergencies, coordinates with the other manager regarding emergency staff.
• Maintain proper records of sales, guest complaints, solution and all concerns pertaining to personal or equipment in appropriate logbooks for reference.
• Brief personal on preparations, service and content of menu items. Coordinates with kitchen on daily or monthly special and promotion.
• Responsible for holding a daily briefings and monthly communication meeting to discuss various aspects of food service item placed by guests.
• Attend to guest complaints, request or inquiries regarding food and service.

• Bartending MORS
• Wine and Spirit
• WSET International Level 1 & 2
• Foundation of leadership (Management Training)
• Time Manager
• Train the Trainer

• Essential of Leadership
• First-time Supervisor
• Coaching for Success
• Coaching for Improvement
• Managing Performance Problems

• Sommelier, Greater China Competition 2014

Melco Crown Entertainment Service Excellence Award - 1st Quarter 2013

• Date of Birth: 07/30/84
• Nationality: Filipino
• Marital Status: Married
• Height: 168 cm
• Passport P8173767B

Ms. Aline Casotti +853 65517045

Restaurant Manager 

CHA BEI Galaxy Entertainment Group 

Mr. Lino Sameiro,  +853 66192558

Executive Manager, Training Department 

Galaxy Entertainment Group