Mark W. Smith Jr.
Columbia
Summary
Interview for the School Based Support Specialist II position.
Overview
2027
2027
years of professional experience
Work History
School Based Support Specialist
Centerstone
2025 - Current
- Participate in the ongoing process of monitoring client progress in treatment programs
- Participate in development of specific individual treatment/rehabilitation plans
- Provide individual assistance to clients as a resource in accessing needed mental health services
- Provide individual assistance to clients in completing activities of daily living skills
- Assist the client to access and utilize a variety of community agencies and resources to provide ongoing social, vocational, educational, and recreational support and activities
- Additional job duties to target client wellness and rehabilitation
Client Access Float
Burrell Behavioral Health
2024 - 2025
- Greet clients, verify information, collect payments, schedule appointments
- Cover all Central Region clinics when necessary
- Handle scheduling issues like bumping, canceling, and no-shows
- Resolve problems that occur during client visits
- Prepare and maintain client health records
- Manage cash handling and balancing
- Verify and coordinate client referrals
- Utilize electronic medical records system
- Answer phones and direct calls
- Manage stressful client encounters
- Maintain waiting area appearance
- Operate office equipment
- Participate in service monitors and quality improvement
- Provide excellent customer service
Hospitality Specialist
Burrell Behavioral Health
2022 - 2024
- Enhance safety for staff and clients
- Reduce anxiety and improve the overall service experience for all who visit a Burrell facility.
- Adhere to Trauma Informed Care best practices and promote an atmosphere of safety, trust and connection with staff and clients alike, helping to and create a warm and welcoming atmosphere for all who enter.
- Offer exceptional customer service by providing information/direction, and welcoming each visitors to our facilities.
- Provide an added layer of safety to our staff by using threat assessment/recognition, crisis intervention, de-escalation, facility threat procedures, situational awareness, etc.
- Provide necessary assistance to staff and clients, improve safety and well-being while encouraging a positive atmosphere to all Burrell staff, clients and visitors.
- CPI Instructor
Client access Lead
Burrell Behavioral Health
01.2020 - 2022
- Manage our Moberly and Boonville clinic along with our Youth CPRC clinic in Columbia.
Client Access Supervisor
Burrell Behavioral Health
01.2018 - 01.2020
- Supervised the Support Services Lead and clinics above and added our youth and adult Boone County CPRC clinics and intake registration.
Client Access Lead
Burrell Behavioral Health
01.2017 - 01.2018
- Managed our Outpatient clinic, Annual registration staff and Psych Testing staff.
Client Access Representative
Burrell Behavioral Health
01.2015 - 01.2017
- Scheduled and canceled appointments.
- Answered phones
- Ran daily reports
PhoneSmart Call Center StorageMart Corporate office
05.2013 - 05.2015
- Answering phone calls for Storage across the US and Canada, Selling Storage Units and providing customer services to clients.
Youth Counselor
Clarinda Academy
12.2009 - 12.2012
- Provided safety and security to at-risk youth. Assisted with educating the youth by teaching everyday life skills and with integrating them back into the community.
Education
Studied Undeclared -
Northwest Missouri State University
01-2010
General Education - undefined
Missouri State West Plains
MO01-2008
Qualifications:
I like to lead by example. Works well with others as a team. Does well with tasks and communicates well with others. Highly organized. Works well with various populations. Excellent telephone skills. Pays close attention to detail. Works well in a fast pace environment. Remains calm and professional in stressful situations and exceptional technological skills.
Timeline
Client access Lead
Burrell Behavioral Health
01.2020 - 2022
Client Access Supervisor
Burrell Behavioral Health
01.2018 - 01.2020
Client Access Lead
Burrell Behavioral Health
01.2017 - 01.2018
Client Access Representative
Burrell Behavioral Health
01.2015 - 01.2017
PhoneSmart Call Center StorageMart Corporate office
05.2013 - 05.2015
Youth Counselor
Clarinda Academy
12.2009 - 12.2012
General Education - undefined
Missouri State West Plains
School Based Support Specialist
Centerstone
2025 - Current
Client Access Float
Burrell Behavioral Health
2024 - 2025
Hospitality Specialist
Burrell Behavioral Health
2022 - 2024
Studied Undeclared -
Northwest Missouri State University