Mark Hollander
Saint Louis
Summary
Experienced and results-driven professional with a strong background in management, and customer service. Proven ability to lead teams, drive business growth, and deliver outstanding service across multiple industries. Adept at adapting to dynamic environments and managing operations efficiently.
Overview
21
21
years of professional experience
Work History
Driver
Uber
01.2019 - Current
- Self-Employed | 2019 – Present
- Provided reliable and safe transportation to passengers in a fast-paced, customer-service-focused environment.
- Maintained a 4.9+ driver rating through exceptional service, punctuality, and communication.
- Managed scheduling and logistics to maximize efficiency and earnings.
General Manager
Club Fitness
01.2016 - 01.2019
- Oversaw daily operations of a high-traffic fitness center, managing a team of staff and trainers.
- Drove membership growth through promotions, community events, and superior customer experience.
- Implemented staff training programs and ensured compliance with health and safety standards.
General Manager
Gold’s Gym
01.2012 - 01.2016
- Managed all aspects of gym operations, including hiring, budgeting, and facility management.
- Increased member retention by 15% through enhanced customer service and engagement initiatives.
- Developed strategic marketing campaigns to attract new members.
Manager
California Pizza Kitchen
01.2005 - 01.2012
- Directed front and back-of-house operations in a high-volume restaurant environment.
- Trained and supervised staff of 30+, optimizing team performance and service delivery.
- Managed inventory, vendor relations, and cost control to meet profit targets.
Skills
- Customer Service & Sales
- Team Leadership & Training
- Operations & Budget Management
- Communication & Conflict Resolution
- Scheduling & Logistics
Timeline
Driver
Uber
01.2019 - Current
General Manager
Club Fitness
01.2016 - 01.2019
General Manager
Gold’s Gym
01.2012 - 01.2016
Manager
California Pizza Kitchen
01.2005 - 01.2012
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