Mark Easley
Kansas City
Summary
Dynamic professional with extensive experience as a Senior Investigator and Firearms Instructor at Oracle/Cerner, excelling in compliance and strategic protocol development. Proven ability to enhance team performance through effective training and collaboration. Skilled in safety protocol implementation and effective interviewing techniques, driving operational improvements and fostering strong relationships with stakeholders.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Senior Investigator/Firearms Instructor
Oracle/Cerner
12.2009 - 09.2025
- Led investigations to ensure compliance with regulatory standards and best practices.
- Analyzed complex data sets to identify trends, risks, and opportunities for improvement.
- Developed and implemented strategic protocols to enhance investigation efficiency and effectiveness.
- Collaborated with cross-functional teams to drive initiatives improving service delivery and operational outcomes.
- Conducted live-fire exercises to enhance students' practical skills and decision-making under pressure.
- Designed course materials incorporating latest techniques and best practices in firearms instruction.
- Enhanced trainee performance by developing and implementing comprehensive firearms training programs.
- Contributed to a positive learning atmosphere by fostering open communication between instructors and trainees regarding expectations, goals, and performance outcomes.
Senior Claims Adjuster
Shelter Insurance Companies
04.1998 - 09.2009
- Evaluated complex claims to determine coverage, liability, and damages.
- Interviewed claimants and witnesses to gather factual information.
- Developed strong relationships with external partners such as repair shops, medical providers, and legal professionals to facilitate seamless claim resolutions.
- Enhanced customer satisfaction by promptly addressing and resolving complex claim issues through thorough investigation and analysis.
Police Officer III/Traffic Accident Investigator
Jefferson City Police Department
05.1989 - 04.1998
- Enforced laws and regulations, ensuring public safety and community trust.
- Conducted thorough investigations, gathering evidence and interviewing witnesses.
- Responded to emergencies, providing immediate assistance and coordinating resources.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Stayed current on industry trends through participation in conferences and professional development courses, applying new knowledge to improve investigation processes continually.
Education
Bachelor of Science - Criminal Justice
University of Central Missouri
Warrensburg, MO05-1989
Skills
- Strong ability to work collaboratively
- Safety protocol implementation
- Effective interviewing techniques
- Team development
Certification
NRA Range Safety Officer and Law Enforcement Firearms Instructor
Strategos International Active Shooter Response Instructor
USCCA Certified Instructor
Executive Protection Agent, RL Oatman & Associates
Glock Armor
Advanced Accident Investigation and Reconstruction
Timeline
Senior Investigator/Firearms Instructor
Oracle/Cerner
12.2009 - 09.2025
Senior Claims Adjuster
Shelter Insurance Companies
04.1998 - 09.2009
Police Officer III/Traffic Accident Investigator
Jefferson City Police Department
05.1989 - 04.1998
Bachelor of Science - Criminal Justice
University of Central Missouri