Mark Dwyer
High Ridge
Summary
Dynamic Shift Leader at Smoothie King with a proven track record in enhancing customer satisfaction and team performance. Skilled in cash handling and conflict resolution, I effectively trained staff and implemented health protocols, resulting in a more efficient and positive work environment. Committed to fostering teamwork and delivering exceptional service.
Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.
Overview
2
2
years of professional experience
Work History
Shift Leader
Smoothie King
02.2024 - 10.2025
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained new team members on smoothie preparation and customer engagement techniques.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
- Implemented health and safety protocols to uphold cleanliness standards in the workplace.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Education
High School Diploma -
Pattonville Sr. Highschool
Maryland Heights, MO05-2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Creative problem solving
- Team collaboration and leadership
- Conflict resolution
- POS system operation
- Inventory counts
- Complaint resolution
Languages
English
Native or Bilingual
German
Elementary
Timeline
Shift Leader
Smoothie King
02.2024 - 10.2025
High School Diploma -
Pattonville Sr. Highschool