Mark Calvert
St. Louis,MO
Summary
Accomplished leader with expertise in strategic planning and relationship building, honed at Daniels Moving & Storage. Proven track record in optimizing operations and enhancing customer satisfaction. Skilled in interstate dispatching and decision-making, driving a 20% increase in efficiency. Adept at fostering professional growth and maintaining compliance with safety regulations.
Overview
37
37
years of professional experience
Work History
Director of Interstate Operations
Daniels Moving & Storage
09.2020 - 08.2025
- Analyzed market trends to inform strategic planning and drive competitive advantage for the organization.
- Coordinated dispatch operations to ensure timely delivery of services.
- Developed and maintained routing plans to enhance operational efficiency.
- Monitored and logged fleet activities, ensuring compliance with safety regulations.
- Analyzed dispatch data to identify trends and implement process improvements.
- Collaborated with management to refine scheduling processes for better resource allocation.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials. Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
General Manager
Daniels Moving & Storage
06.2013 - 09.2020
- Streamlined operations by implementing process improvements across logistics and inventory management.
- Led cross-functional teams to enhance service delivery and customer satisfaction.
- Developed strategic plans to optimize resource allocation and operational efficiency.
- Oversaw budgeting processes, ensuring financial accountability and profitability targets were met.
- Mentored and trained staff, fostering a culture of continuous improvement and professional growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Operations Manager
ABC Moving & Storage
01.2002 - 05.2013
- Developed and monitored performance metrics to ensure operational excellence across departments.
- Conducted regular audits to assess compliance with safety regulations and quality standards.
- Facilitated training sessions aimed at improving team productivity and operational knowledge.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Optimized dispatch workflows to enhance operational efficiency and reduce delivery times.
- Addressed operational issues promptly, resolving problems effectively to maintain seamless workflow.
- Optimized shift scheduling through careful analysis of labor requirements and seasonal fluctuations in demand patterns.
- Assisted in hiring new employees by conducting interviews, evaluating candidates'' skills, and making recommendations based on company needs.
- Coordinated closely with warehouse personnel to ensure timely loading of shipments onto trucks for prompt delivery schedules.
- Increased Hauling revenue from $800,000 to over $5,000,000 in less than 2 yrs
Owner/Operator
Dodge Moving & Storage
06.1995 - 12.2001
- Ensured timely deliveries through efficient route planning and navigation.
- Maintained vehicle safety and compliance with regulations through regular inspections.
- Coordinated with dispatch to optimize delivery schedules and improve efficiency.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Operations Manager
Select Van and Storage
05.1988 - 09.1999
- Cultivated excellent problem-solving skills through handling unique challenges in the fast-paced dispatch environment.
- Leveraged strong knowledge of local geography to optimize routes and decrease transit times.
- Ensured compliance with relevant regulations by diligently monitoring driver hours and vehicle maintenance schedules.
- Worked proactively to resolve potential issues before they escalated, minimizing delays and disruptions.
- Coordinated daily dispatch operations to optimize delivery routes and reduce delays.
- Managed communication between drivers and clients to ensure timely updates and service satisfaction.
- Oversaw compliance with transportation regulations and safety standards across all shipments.
- Streamlined operations by implementing efficient logistics strategies, enhancing service delivery and client satisfaction.
Local Dispatcher
Dodge Moving & Storage
06.1990 - 05.1995
- Coordinated local deliveries to ensure timely service and optimal route efficiency.
- Monitored vehicle locations using GPS tracking systems to enhance operational oversight.
- Communicated directly with drivers to resolve issues and optimize performance during shifts.
- Implemented process improvements to streamline dispatch operations and reduce delays.
- Developed strong relationships with drivers, fostering a positive work environment that led to increased employee retention rates.
- Actively participated in team meetings to share insights, address concerns, and collaborate on process improvements.
Education
GED -
GED
Wichita, KS01.1979
No Degree - Engineering
Independence Junior College
Independence, KSSkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Interstate Dispatching
Timeline
Director of Interstate Operations
Daniels Moving & Storage
09.2020 - 08.2025
General Manager
Daniels Moving & Storage
06.2013 - 09.2020
Operations Manager
ABC Moving & Storage
01.2002 - 05.2013
Owner/Operator
Dodge Moving & Storage
06.1995 - 12.2001
Local Dispatcher
Dodge Moving & Storage
06.1990 - 05.1995
Operations Manager
Select Van and Storage
05.1988 - 09.1999
GED -
GED
No Degree - Engineering
Independence Junior College
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