Marissa Hays
Monroe City
Summary
Detail-oriented Customer Service Professional experienced in managing high-volume service tasks while prioritizing safety and cleanliness. Contributed positively to team environments through effective time management, interpersonal skills, and problem-solving expertise. Demonstrated organization and dependability while managing multiple priorities and embracing additional responsibilities to achieve team goals.
Overview
3
3
years of professional experience
Work History
Barista
Lake Time Coffee and Cones
Monroe City, MO
05.2026 - Current
- Prepared and served high-quality coffee beverages to meet customer preferences.
- Operated espresso machines and brewing equipment efficiently during peak hours.
- Maintained cleanliness and organization of workstations to ensure safety standards.
- Assisted customers with menu selections, providing knowledgeable recommendations.
- Handled cash register operations, ensuring accurate transaction processing.
- Collaborated with team members to streamline service processes during busy shifts.
- Engaged customers in a friendly manner, enhancing overall dining experience.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Babysitter
Keriann and Ricky Brandt
Monroe City, MO
05.2023 - 08.2025
- Supervised children, ensuring safety and well-being during daily activities.
- Planned engaging educational activities to promote cognitive development and creativity.
- Maintained open communication with parents regarding children's progress and needs.
- Implemented effective behavioral management strategies to foster positive interactions.
- Provided nurturing support, fostering a trusting environment for emotional growth.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Communicated positively with children and guardians.
Barista
Ground In Grace
Monroe City, MO
07.2023 - 02.2025
- Monitored inventory levels and communicated needs for restocking supplies effectively.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
High School Diploma -
Monroe City R-1
Monroe City, MO05-2026
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Cleanliness
- Exceptional customer service
Timeline
Barista
Lake Time Coffee and Cones
05.2026 - Current
Barista
Ground In Grace
07.2023 - 02.2025
Babysitter
Keriann and Ricky Brandt
05.2023 - 08.2025
High School Diploma -
Monroe City R-1