MARISSA EDER
SPRINGFIELD
Summary
Professional in healthcare with 10 years experience in clinical and administrative duties. Skilled in patient care, evaluations and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
15
15
years of professional experience
Work History
Medical Assistant
Eustasis Psychiatric and Addiction Health
09.2023 - Current
- Administered patient assessments and collected vital signs to ensure accurate medical documentation.
- Assisted healthcare providers in procedures, maintaining sterile environments and adhering to protocols.
- Implemented electronic health record (EHR) systems for streamlined patient data management and reporting.
- Trained new medical assistants on office procedures, fostering team cohesion and knowledge sharing.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed 10-lead EKG/ECG testing for diverse patient populations ensuring accurate electrode placement and high-quality readings for physician review.
- Administered and scored standardized ADHD assessment tools (e.g., Vanderbilt Scales, Conners, or QBTest) to assist in diagnostic evaluations.
Behavior Technician
Lakeland Behavioral Health Center
09.2016 - 09.2023
- Implemented individualized behavior intervention plans to support client development and progress.
- Collaborated with multidisciplinary teams to assess and document client behavior changes effectively.
- Trained and mentored new staff on behavioral techniques and safety protocols.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Developed strong rapport with clients, fostering trust and open communication throughout the therapeutic process.
- Facilitated social skills development in group settings, fostering improved peer interactions.
Promoted to Assistant Buyer/Receptionist at Corporate Office
General Pet, Pet Warehouse, and Petsway
09.2011 - 08.2016
- Placed product orders
- Generated pick tickets for store replenishment via the warehouse
- Organized and distributed invoices
- Answered and directed phone calls and took detailed messages when necessary
- Communicated with vendors, customers, and store personnel in a friendly and professional manner
- Performed clerical work such as typing documents, data entry, drafting email correspondence, printing, copying, faxing, scanning, etc.
- Sales Associate at Pet Warehouse (03/2011 – 09/2011)
- Operated cash register
- Answered and directed phone calls and responded to customer inquiries
- Maintained clean and tidy checkout areas
- Cleaned animal habitats
- Ensured pet products were well stocked
Sales Associate
Spring Valley Herbs and Natural Foods
08.2013 - 01.2014
- Greeted customers and provided information regarding products
- Stocked shelves
- Maintained clean and tidy checkout areas
Seasonal Sales Associate in “Santa’s Wonderland”
Bass Pro Shops
11.2010 - 12.2010
- Operated cash register
- Stocked shelves
- Maintained clean and tidy checkout areas
Education
High School -
Hillcrest High School
Springfield, MO01.2009
Skills
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Data entry
- Reliable team player
- Electronic health records
- Compassionate
- CPR
- Patient assessments
Timeline
Medical Assistant
Eustasis Psychiatric and Addiction Health
09.2023 - Current
Behavior Technician
Lakeland Behavioral Health Center
09.2016 - 09.2023
Sales Associate
Spring Valley Herbs and Natural Foods
08.2013 - 01.2014
Promoted to Assistant Buyer/Receptionist at Corporate Office
General Pet, Pet Warehouse, and Petsway
09.2011 - 08.2016
Seasonal Sales Associate in “Santa’s Wonderland”
Bass Pro Shops
11.2010 - 12.2010
High School -
Hillcrest High School