Marissa Blair
Springfield
Summary
Versatile, hands-on professional with 10+ years of experience across hospitality and operations management.
Experienced in managing operations and providing administrative support, with a background in maintaining guest facilities and handling service requests. Developed and implemented wellness programs while overseeing volunteer management and budget coordination. Demonstrated strong organizational skills through effective scheduling and content creation for promotional purposes, ensuring a positive experience for all stakeholders.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Housekeeping & Guest Services
Coastal Country Resort
Buffalo
2024.01 - Current
- Clean and maintain guest cabins and resort facilities.
- Manage laundry operations and restock supplies.
- Handle guest check-ins and service requests.
- Ensure a welcoming and clean environment for all visitors.
Activities Director
Lebanon South Nursing & Rehab
Lebanon
2024.01 - 2024.10
- Designed and implemented wellness and social programs for residents.
- Managed volunteers, budgets, and family engagement events.
- Created social media content for facility promotion.
Lifestyle Coordinator
Arbors of NorthRidge Place
Lebanon
2022.10 - 2023.07
- Organized resident activities and coordinated family gatherings.
- Oversaw fundraising, event planning, and volunteer coordination.
- Planned and executed a wide range of activities and events for diverse groups, including children, adults, and seniors.
- Collaborated with team members to develop creative and engaging activity programs that catered to the interests and needs of participants.
- Managed all aspects of event logistics, including scheduling, budgeting, venue selection, vendor coordination, and participant registration.
- Implemented innovative ideas to enhance the quality of activities offered, resulting in increased participation rates by XX%.
- Developed strong relationships with community organizations and local businesses to secure sponsorships and donations for events.
- Coordinated transportation arrangements for off-site activities ensuring timely arrival at destinations while adhering to safety guidelines.
- Created detailed activity plans outlining objectives, materials needed, timelines, and expected outcomes.
- Provided guidance and support to volunteers assisting with activities by assigning tasks based on their skills and interests.
Head Cook
Waffle House
Springfield
2022.01 - 2022.12
- Supervised weekend shifts and ensured food quality and safety.
- Managed prep, inventory, and customer service under high demand.
- Maintained inventory levels, ensuring all necessary ingredients were stocked while minimizing waste.
- Ensured compliance with health and safety regulations by regularly inspecting equipment, monitoring temperatures, and enforcing sanitation practices.
- Oversaw the organization of kitchen operations to optimize efficiency during peak hours.
- Implemented standardized recipes to maintain consistency in taste, presentation, and portion sizes across all dishes.
Head Cook
Rivers End Restaurant
Springfield
2022.01 - 2022.03
- Weekend/Early morning Head cook for airport kitchen.
- Maintained inventory levels, ensuring all necessary ingredients were stocked while minimizing waste.
- Ensured compliance with health and safety regulations by regularly inspecting equipment, monitoring temperatures, and enforcing sanitation practices.
- Managed food costs by accurately portioning ingredients and implementing cost-saving measures without compromising quality.
- Oversaw the organization of kitchen operations to optimize efficiency during peak hours.
- Coordinated with suppliers to source high-quality ingredients at competitive prices while maintaining relationships for timely deliveries.
- Implemented standardized recipes to maintain consistency in taste, presentation, and portion sizes across all dishes.
- Collaborated with front-of-house staff to ensure smooth communication between the kitchen and dining area during service times.
- Resolved any customer complaints or concerns regarding food quality or service promptly and professionally.
- Streamlined kitchen operations through effective delegation of tasks among culinary team members.
Embroiderer
Upward Promotions Plus, Inc.
Springfield
2021.08 - 2022.01
- Ran the department for single head embroiders.
- Operated industrial sewing machines to sew fabric pieces together according to specified patterns and instructions.
- Performed quality checks on finished products to ensure they met the required standards for size, shape, and stitching.
- Maintained a high level of productivity by consistently meeting or exceeding daily production targets.
- Adjusted machine settings such as tension, stitch length, and speed to achieve desired results.
- Threaded needles, changed bobbins, and replaced broken or worn-out machine parts as needed.
- Followed safety protocols and maintained a clean work area to prevent accidents and promote a healthy working environment.
- Worked with different types of fabrics including cotton, polyester, denim, leather, etc.
- Contributed ideas for process improvements that led to increased efficiency and reduced waste.
Warehouse Maintenance
QPS Employment Group
Springfield
2021.02 - 2021.07
- Conducted equipment maintenance and ensured workplace safety.
- Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies.
- Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders.
- Collaborated with team members to optimize workflow efficiency and meet daily production goals.
- Assembled product components using hand tools or machinery as required by job instructions.
- Maintained a clean and organized work area to promote safety and productivity.
- Assisted in the training of new warehouse employees on proper procedures for handling materials and operating equipment.
- Demonstrated strong problem-solving skills by resolving inventory discrepancies quickly and accurately.
Office Clerk
Associated Transport
Lebanon
2006.05 - 2015.06
- Managed payroll, hiring, and permits for a family-run business.
- Oversaw office operations and inventory management.
- Managed and maintained accurate filing system for all company documents, ensuring easy retrieval and organization.
- Assisted in the coordination of office meetings, including scheduling, preparing agendas, and taking minutes.
- Handled incoming and outgoing mail distribution, ensuring timely delivery to appropriate recipients.
- Maintained inventory of office supplies and placed orders as needed to ensure smooth operations.
- Performed data entry tasks with a high level of accuracy and attention to detail.
- Provided administrative support to various departments by handling phone calls, responding to inquiries, and directing visitors.
- Collaborated with team members on special projects such as event planning or process improvement initiatives.
- Assisted in the onboarding process for new employees by completing necessary paperwork and setting up workstations.
- Managed calendars for multiple executives by scheduling appointments and coordinating meeting logistics.
- Maintained confidentiality of sensitive information while handling employee records or other confidential documents.
- Coordinated travel arrangements for staff members including booking flights, hotels, rental cars etc.
- Updated company databases with accurate information regarding clients or vendors on a regular basis.
- Resolved customer complaints or issues promptly through effective communication skills.
- Maintained an organized workspace that facilitated quick access to essential resources.
- Trained new clerical staff members on office procedures including proper use of equipment.
- Served as point person for troubleshooting technical issues with office equipment such as printers or computers.
- Assisted in the coordination of company events, including venue selection and logistics planning.
- Managed petty cash fund and accurately recorded all transactions for financial reporting purposes.
- Collaborated with finance department to reconcile invoices and ensure timely payment to vendors.
Head Cook
Jones Auction and Kitchen
Lebanon
2010.03 - 2015.05
- Head cook for portable kitchen.
- Developed and implemented new menu items, incorporating seasonal ingredients and customer preferences.
- Maintained inventory levels, ensuring all necessary ingredients were stocked while minimizing waste.
- Trained and mentored junior cooks on proper cooking techniques, food safety protocols, and kitchen procedures.
- Ensured compliance with health and safety regulations by regularly inspecting equipment, monitoring temperatures, and enforcing sanitation practices.
- Collaborated with management to create daily specials that showcased creativity and highlighted local produce.
- Managed food costs by accurately portioning ingredients and implementing cost-saving measures without compromising quality.
- Coordinated with suppliers to source high-quality ingredients at competitive prices while maintaining relationships for timely deliveries.
- Oversaw the organization of kitchen operations to optimize efficiency during peak hours.
- Conducted regular staff meetings to communicate updates on menu changes, special events, or procedural adjustments.
- Implemented standardized recipes to maintain consistency in taste, presentation, and portion sizes across all dishes.
- Resolved any customer complaints or concerns regarding food quality or service promptly and professionally.
- Created an efficient system for tracking inventory levels which reduced waste by XX%.
- Participated in menu planning sessions to contribute ideas based on industry trends, customer feedback, or dietary restrictions/preferences.
Education
High school diploma -
Lebanon Senior High School
Lebanon, MOSkills
- Promoting products
- Interpersonal skills
- Content scheduling
- Lead generation
- Technical Proficiency
- Website maintenance
- Public speaking
- Program management
- Financial regulatory compliance
- Management
- Operations management
- Financial data management
- Supervising experience
- Regulatory compliance management
- Microsoft Office
- Project coordination
- Attention to detail
- Relationship management
- Crisis management
- Administrative experience
- Regulatory compliance
- Business support for CEO
- Content creation
- Digital marketing
- Community events
- Behavioral health
- Fundraising
- Client communication
- Special events
- Photography
- Client interaction via phone calls
- Schedule management
- Social media engagement
- Contracts
- Working with families with children
- Storytelling
- Director experience
- Facilities management
- Team development
- Events management
- Record keeping
- Task prioritization
- Cost management
- QuickBooks Online
- YouTube
- AI
- Event coordination
- Social media content creation
- Volunteer management
- Budget management
- Social media marketing
- Activity coordination
- Customer service
- Inventory management
- Team collaboration
- Scheduling
- Office administration
- Communication skills
- Process improvement
Certification
- Driver's License
- First Aid Certification
- CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: U.S.
Timeline
Housekeeping & Guest Services
Coastal Country Resort
2024.01 - Current
Activities Director
Lebanon South Nursing & Rehab
2024.01 - 2024.10
Lifestyle Coordinator
Arbors of NorthRidge Place
2022.10 - 2023.07
Head Cook
Waffle House
2022.01 - 2022.12
Head Cook
Rivers End Restaurant
2022.01 - 2022.03
Embroiderer
Upward Promotions Plus, Inc.
2021.08 - 2022.01
Warehouse Maintenance
QPS Employment Group
2021.02 - 2021.07
Head Cook
Jones Auction and Kitchen
2010.03 - 2015.05
Office Clerk
Associated Transport
2006.05 - 2015.06
High school diploma -
Lebanon Senior High School