Summary
Overview
Work History
Education
Skills
Timeline
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Mario Mathon

St Louis

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at multiple companies. . Proven ability to enhance guest experiences through upselling techniques and relationship management. Recognized for maintaining high standards of order accuracy and fostering team collaboration, contributing to a positive dining atmosphere. Developed a strong sense for customer satisfaction and attentiveness dedicated to cultivating relationships through client engagement.

Overview

20
20
years of professional experience

Work History

Server

Drake’s
02.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Server

Red Lobster
04.2022 - 03.2024
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server/Busser

I Fratellini
07.2013 - 03.2020
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Call Center Representative

UMSL
01.2011 - 12.2013
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

After-School Tutor

Support-A-Child Int.
08.2005 - 01.2011
  • Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
  • Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Provided homework assistance using specific curriculum and materials.

Education

Bachelor of Science - Psychology

UMSL
St Louis, MO
05.2015

High School Diploma - General

Brentwood High School
Brentwood, MO.
06.2004

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • Memory retention
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Order accuracy
  • Relationship management
  • Wine pairing
  • Upselling techniques
  • Dining customer service
  • Team player

Timeline

Server

Drake’s
02.2025 - Current

Server

Red Lobster
04.2022 - 03.2024

Server/Busser

I Fratellini
07.2013 - 03.2020

Call Center Representative

UMSL
01.2011 - 12.2013

After-School Tutor

Support-A-Child Int.
08.2005 - 01.2011

Bachelor of Science - Psychology

UMSL

High School Diploma - General

Brentwood High School

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Mario Mathon