Marine,ManWai Lam
Macau
Summary
Over 15+ years of Macau luxury retail experience including 8 years solid management exposure, covering leather goods, watches and fine jewellery. Hands‑on track record in new boutique end‑to‑end operation, sales target delivery, store pre‑opening, team coaching, high‑net‑worth client management and complex complaint resolution.
Overview
3
3
Languages
3
3
years of post-secondary education
24
24
years of professional experience
Work History
Assistant Store Manager
MCM
Macau
2025.01 - 2026.08
- Achieved full-year sales target hit rate for the boutique's inaugural year; drove store turnover to rank 2nd among MCM boutiques across Hong Kong, Macau and Singapore.
- Managed daily operations of Macau's first MCM standalone store, ensuring seamless functionality and customer satisfaction.
- Opened first MCM standalone store in Macau, contributing to brand expansion in the region.
- Reported to Retail Manager on store operations and local commercial environment, facilitating informed decision-making.
Assistant Store Manager
Giorgio Armani
Macau, Macau
2024.06 - 2024.08
- Managed luxury sales floor and supported daily store operations.
- Coached associates on clienteling, service standards, and product knowledge.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory flow, replenishment, and merchandise organization.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Team Leader (Supervisor)
LOEWE｜LVMH Fashion Group
Macau
2019.11 - 2024.06
- Coordinated pre-opening efforts for two Four Seasons boutiques, aligning with mall management teams to establish high standards for customer experience across premium Macau shopping destinations.
- Achieved Supervisor promotion within 2 years, demonstrating initiative and readiness for leadership despite no immediate vacancies upon onboarding.
- Served as first-in-charge store lead during quarter-long Store Manager vacancy in 2023, overseeing daily store operations and maintaining direct communication with Area Operation Manager and concurrent store managers.
- Streamlined after-sales workflow and effectively resolved complex customer complaints, enhancing customer satisfaction.
- Streamlined after-sales workflow to efficiently resolve complex customer complaints, contributing to improved customer satisfaction.
Senior Sales Associate
Montblanc｜RLG Macau Limited
Macau
2009.10 - 2017.08
- Consistently ranked Top in bulk purchase, upselling and cross-selling at Venetian boutique; cultivated long-term loyal customer relationships.
- Coordinated daily boutique administration, internal reporting, and staff coaching during periods without a store manager.
- Achieved Top 3 ranking in bulk purchase, upselling, and cross-selling at Venetian boutique, strengthening customer loyalty.
Operation English Representative
Hutchison Telecommunications Macau
Macau
2002.08 - 2005.07
- Advanced from operator to team lead within one year, then promoted to senior member of customer complaint team within six months.
- Acted as supervisor during absence, overseeing daily operations and team performance; supervised and led a team of more than 10 staff members.
- Developed team leadership and customer conflict resolution skills while managing service standards.
Education
Diploma - Business English
South China Normal University
Guangzhou , China 1999.09 - 2002.07
Telecommunications Industry Customer Management Certificate -
University of Macau
Skills
- Sales management
- Inventory control
- Visual merchandising
- Loss prevention
- Team leadership
- PADI Rescue Diver
- Valid driver's license
Expectation
- Store manager / Assistant Manager/ Team Manager
- Salary: HKD 40,000+ / month
- Availability: Immediately / Flexible for the onboarding arrangement.
Languages
Chinese (Cantonese)
First Language
English
Upper Intermediate
B2
Chinese (Mandarin)
Proficient
C2
Timeline
Assistant Store Manager
MCM
2025.01 - 2026.08
Assistant Store Manager
Giorgio Armani
2024.06 - 2024.08
Team Leader (Supervisor)
LOEWE｜LVMH Fashion Group
2019.11 - 2024.06
Senior Sales Associate
Montblanc｜RLG Macau Limited
2009.10 - 2017.08
Operation English Representative
Hutchison Telecommunications Macau
2002.08 - 2005.07
Diploma - Business English
South China Normal University
1999.09 - 2002.07
Telecommunications Industry Customer Management Certificate -
University of Macau