MARILYN DOYLE
ASCEND LEARNING, LLC
Rolla
2027
years of professional experience
Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.
Work History
Sr. Order and Billing Specialist
- Processed and verified billing invoices for accuracy and compliance with company policies.
- Assisted in resolving customer inquiries related to billing discrepancies and payment issues.
- Maintained detailed records of transactions using billing software to ensure data integrity.
- Collaborated with finance team to streamline billing processes, enhancing operational efficiency.
- Developed training materials for new hires on billing procedures and systems usage.
- Provided support during month-end closing activities, ensuring timely financial reporting compliance.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
Order and Billing Specialist
3 Years 10 Months- Support Client Account West with inquiries on invoices, rebills, TEAS STO, website guidance, and class management.
- Utilize D365 CRM, Management Utilities, Report Manager, and Great Plains.
- Serve as trusted adviser to Sales on deal and quote matters.
- Collaborate with Sales, Contract Administration, and Finance to resolve complex contract issues and ensure compliance.
- Recommend and drive process improvements for efficiency.
- Review and interpret incoming contracts.
- Analyze quarterly and annual revenue reports to support forecasting.
- Act as primary liaison between Revenue, Sales Ops, Legal, and Pricing to facilitate deal flow.
- Mentor Order & Billing Specialists and provide first-line support.
- Recognized as
- 2025 Top Performer
- For outstanding contribution and performance.
Client Support
2 Years 6 Months- Provided seasonal customer support via phone, email, and chat regarding ATI products and services.
- Ensured high-quality, timely resolutions.
Store Manager
9 Months- Managed first storefront, building brand awareness and community presence.
- Developed foundational policies, procedures, and a full training program.
- Handled operations, compliance, and community partnerships.
Platform Analyst
1 Year- Analyzed requirements and created functional design specifications for web content.
- Coordinated with product owners and engineering to implement and test content.
- Collaborated with development teams and facilitated SCRUM processes.
Client Care Manager
3 Years- Increased team productivity through workflow improvements and training.
- Managed escalations and provided guidance on products, services, and policies.
Client Care Specialist
2 Years- Responded to 100+ inquiries daily via phone, email, and chat.
- Coordinated with internal teams to resolve customer issues.
Client Account Manager
3 Years- Served as primary contact for assigned accounts.
- Managed onboarding, orders, and invoicing with accuracy and strong communication.
Education
High School
Skills
Clear & compassionate communicator
Ability to work under pressure
Self-motivated & proactive
Team-oriented collaborator
Strong attention to detail
Critical thinker & problem solver
Experienced leader
Multitasking & time-management
Invoice processing
Customer service
Team collaboration
Timeline
Order and Billing Specialist
ASCEND LEARNING, LLC
10.2022 - CurrentRead More
Client Support
ATI Client Care
04.2020 - 10.2022Read More
Store Manager
GREEN GROVE CBD
02.2019 - 11.2019Read More
Platform Analyst
ASCEND LEARNING, LLC
01.2016 - 01.2017Read More
Client Care Manager
ASCEND LEARNING, LLC
01.2013 - 01.2016Read More
Client Care Specialist
ASCEND LEARNING, LLC
01.2011 - 01.2013Read More
Client Account Manager
ASCEND LEARNING, LLC
01.2008 - 01.2011Read More
Sr. Order and Billing Specialist
Acend
2026 - CurrentRead More
Shawnee Mission Northwest High School
High School
Read More