Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marie Christine Sandrine Savrimuthu

Saint Pierre

Summary

Dynamic Customer Service Agent with experience at Amazon Business Ltd, adept at problem resolution and data entry. Recognized for enhancing customer satisfaction through empathetic communication and active listening. Successfully implemented service improvements based on customer feedback, fostering loyalty and efficiency in high-volume environments.

Overview

6
6
years of professional experience

Work History

Customer Service Agent

Amazon Business Ltd
05.2023 - Current
  • Resolved customer inquiries via phone, chat, and email, ensuring timely and accurate responses.
  • Collaborated with team members to streamline processes for improved service efficiency.
  • Provided product recommendations based on customer needs, increasing satisfaction and loyalty.

Customer Service Agent

INTELCIA
08.2019 - 03.2020
  • Analyzed customer feedback to identify trends and implement improvements in service quality.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

School Certificate - All

Nelson College
Saint Pierre, Mauriti
11-2009

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Outstanding communication skills
  • Call center experience
  • Empathetic and genuine
  • Active listening

Languages

French
Bilingual or Proficient (C2)
English
Intermediate (B1)

Timeline

Customer Service Agent

Amazon Business Ltd
05.2023 - Current

Customer Service Agent

INTELCIA
08.2019 - 03.2020

School Certificate - All

Nelson College

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Marie Christine Sandrine Savrimuthu