Maribel Diaz
Noel
Summary
Professional hospitality expert with strong background in ensuring exceptional guest experiences and maintaining high service standards. Demonstrates keen ability to work collaboratively with team members and adapt to dynamic environments to achieve outstanding results. Skilled in customer service, problem-solving, and multitasking, with reliable and flexible approach to meet evolving needs. Known for positive attitude, excellent communication, and commitment to creating welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Front of House Server
Haven 55
05.2024 - 03.2025
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
- Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
- Developed rapport with regular customers by remembering preferences and providing personalized touches in service.
Caregiver
Right at Home, Home Health Care
11.2023 - 02.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Personal Care Assistant
Adelante
06.2023 - 11.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Remained alert to problems or health issues of clients and competently responded.
Substitute Teacher, K-12
ESS Education
10.2021 - 11.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Assistant Teacher
Bright Horizons Family Solutions LLC
02.2021 - 10.2021
- Supported student physical, mental, and social development using classroom games and activities.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
- Participated in professional development opportunities, staying informed of best practices for teaching strategies and educational technologies.
Sales Representative and Customer Service
Communication Solutions LLC
10.2019 - 02.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
No Degree - General Studies
University of New Mexico
Albuquerque, NMHigh School Diploma -
Belen High School
Belen, NM05-2018
Skills
- Flexibility
- Social perceptiveness
- Transactions and cash handling
- Point of sale systems
- Efficient service
- Team player
Timeline
Front of House Server
Haven 55
05.2024 - 03.2025
Caregiver
Right at Home, Home Health Care
11.2023 - 02.2024
Personal Care Assistant
Adelante
06.2023 - 11.2023
Substitute Teacher, K-12
ESS Education
10.2021 - 11.2022
Assistant Teacher
Bright Horizons Family Solutions LLC
02.2021 - 10.2021
Sales Representative and Customer Service
Communication Solutions LLC
10.2019 - 02.2020
No Degree - General Studies
University of New Mexico
High School Diploma -
Belen High School
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