Hi, I’m
Maria Teresa Casais Rocha
Setúval,São Francisco
Summary
I have extensive practice in translating and reviewing documents in both English and Portuguese. Even though I don't have a specific degree in creative writing, I possess the right writing skills that this job requires.
From my previous work and volunteering experiences I gained various skills such as problem-solving, teamwork and deadline committing and I can also easily adapt to different situations
Overview
9
years of professional experience
Work History
Food Bank in Portugal
Volunteer
03.2016 - Current
Job overview
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Coordinated food drives for improved local food bank stock levels.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Used strong interpersonal communication skills to convey information to others.
- Increased cultural awareness with organization of multicultural festivals.
Kimoa - Restaurant/Bar
Restaurant Worker
03.2022 - 06.2022
Job overview
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service to about 130 people per shift, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
- Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
- Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
- Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
- Supported catering events by setting up tables, preparing food items, and serving guests with professionalism and care.
Education
Instituto Politécnico De LeiriaLeiria
No Degree from Language Interpretation And Translation
07-2026
Skills
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Community service
- Time management
- Adaptability and dependability
- Flexible schedule
- Customer service
- Food distribution
- Foreign language proficiency
- Deadline adherence
Languages
Portuguese
Native language
English
Advanced
C1
Chinese (Mandarin)
Intermediate
B1
Timeline
Restaurant Worker
Kimoa - Restaurant/Bar
03.2022 - 06.2022
Volunteer
Food Bank in Portugal
03.2016 - Current
Instituto Politécnico De Leiria
No Degree from Language Interpretation And Translation
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