Hi, I’m
Maria Teresa Casais Rocha
Setúval,São Francisco
Summary
I have extensive practice in translating and reviewing documents in both English and Portuguese. Even though I don't have a specific degree in creative writing, I possess the right writing skills that this job requires.
From my previous work and volunteering experiences I gained various skills such as problem-solving, teamwork and deadline committing and I can also easily adapt to different situations
Overview
9
years of professional experience
Work History
Food Bank in Portugal
Volunteer
03.2016 - Current
Job overview
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Coordinated food drives for improved local food bank stock levels.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Used strong interpersonal communication skills to convey information to others.
- Increased cultural awareness with organization of multicultural festivals.
Kimoa - Restaurant/Bar
Restaurant Worker
03.2022 - 06.2022
Job overview
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service to about 130 people per shift, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
- Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
- Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
- Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
- Supported catering events by setting up tables, preparing food items, and serving guests with professionalism and care.
Education
Instituto Politécnico De Leiria, Leiria
No Degree from Language Interpretation And Translation
07-2026
Skills
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Community service
- Time management
- Adaptability and dependability
- Flexible schedule
- Customer service
- Food distribution
- Foreign language proficiency
- Deadline adherence
Languages
Portuguese
Native language
English
Advanced
C1
Chinese (Mandarin)
Intermediate
B1
Timeline
Restaurant Worker
Kimoa - Restaurant/Bar
03.2022 - 06.2022
Volunteer
Food Bank in Portugal
03.2016 - Current
Instituto Politécnico De Leiria
No Degree from Language Interpretation And Translation
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