Maria (Lupita) Fernandez
Scott City
Summary
Customer-focused professional with strong service skills and attention to detail. Delivered exceptional support in fast-paced environments, ensuring cleanliness and organization. Experienced in customer service and cleaning protocols, emphasizing effective communication and problem-solving to enhance satisfaction and operational efficiency.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Owner/Operator
Chivas Locas LLC
Scott City
2023 - Current
- Executed comprehensive cleaning of bathrooms to ensure sanitary conditions for customer and staff use.
- Swept, mopped floors, vacuumed carpets, and dusted surfaces for optimal cleanliness.
- Removed trash bags, broke down boxes, and sorted recyclables for proper disposal.
- Collected and disposed of waste from hallways, bathrooms, and work areas to uphold cleanliness standards.
- Cleaned windows and glass partitions using appropriate cleaners and techniques.
- Maintained cleaning equipment and supplies in safe, sanitary condition at all times.
- Disinfected high-touch surfaces, including doorknobs and light switches, to promote health and hygiene.
- Stocked restroom supplies including soap, toilet paper, and paper towels regularly.
Translator and Interpreter
Self Employed Services
Scott City
01.2015 - Current
Server
Las Brisas # 3
Scott City
01.2013 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Assisted customers with menu selections and dietary restrictions.
- Took and processed orders accurately using point-of-sale system.
- Delivered food and beverages efficiently to tables and patrons.
- Resolved customer inquiries and issues promptly, enhancing guest satisfaction.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Trained new servers on policies and service techniques to improve team performance.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Collaborated with restaurant staff to streamline operations and improve service delivery.
Education
High School Diploma -
Regional Highschool of Jesus Maria
Jesus Maira Jalisco Mexico01-2003
Skills
- Menu expertise
- Customer support
- Order management
- Sanitation equipment handling
- Cleaning protocols and standards
- Inventory management
- Operational decision-making
- Cost management strategies
- Staff training techniques
- Time management
- Team collaboration
Languages
Spanish
Full Professional
Timeline
Translator and Interpreter
Self Employed Services
01.2015 - Current
Server
Las Brisas # 3
01.2013 - Current
Owner/Operator
Chivas Locas LLC
2023 - Current
High School Diploma -
Regional Highschool of Jesus Maria