Mariah Bates
De Soto
Summary
A take-charge professional known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excels in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Dairy Queen Grill & Chill
Herculaneum
04.2024 - Current
- Managed hiring processes for new employees.
- Trained employees on duties, policies, and procedures.
- Scheduled and held team meetings.
- Scheduled and held leadership meetings, discussing performance and goals.
- Designed reward programs aimed at inspiring team members to meet objectives.
- Efficiently managed customer issues ensuring high standards of service.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Tracked monthly sales to generate reports for business development planning.
- Tracked financial data to uncover opportunities for enhancing profitability.
District Manager
Dairy Queen Grill & Chill
De Soto, Herculaneum, & Ste Genevieve
09.2022 - 04.2024
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Directed programs with comprehensive team training.
- Implemented new point-of-sale systems into existing stores.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Cultivated strong professional relationships with suppliers to drive long-term business development.
- Reviewed and approved the schedules of all stores within the district.
- Reviewed inventory levels at each store to ensure adequate stock availability.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Developed strategic plans for increasing sales, reducing costs, and improving operational efficiency.
- Analyzed financial data for each store in the district to identify areas of improvement / growth potential.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
General Manager
Dairy Queen Grill & Chill
De Soto
07.2020 - 09.2022
- Evaluated monthly sales to create reports for business development planning.
- Guaranteed compliance with local health department mandates related to food safety protocols.
- Completed the recruitment process by interviewing potential candidates for open positions.
- Mentored skilled employees toward advancement as Shift Leads.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Assessed inventory levels consistently, placing orders for new merchandise to ensure adequate stock availability.
- Processed payroll for business operations
- Assigned tasks to staff, establishing priorities and objectives.
- Performed diligent opening, closing, and shift change tasks to maintain consistent operational standards every day.
- Created staff work schedules and delegated specific responsibilities to team members.
Shift Lead
Dairy Queen Grill & Chill
De Soto
07.2016 - 07.2020
- Managed daily work assignments to enhance operations.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Provided guidance and support to other team members as needed.
- Resolved customer complaints and reported issues to senior management.
- Trained staff in upselling strategies to meet revenue goals.
- Ensured that all safety protocols were followed at all times.
- Maintained positive working relationship with fellow staff and management.
- Managed creation and oversight of daily deposit process.
- Performed opening and closing responsibilities to enhance business operations.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Education
High School Diploma -
De Soto Highschool
De Soto, MO05-2018
Special Education
Jefferson College
Hillsboro, MOSkills
- Workflow optimization
- Staffing
- Leadership development
- Expense management
- Sales tracking
- Inventory oversight
- Labor cost controls
- Customer service expertise
- Effective time management
- Skilled in computer operations
- Long-Term Planning
Accomplishments
- National Honor Society
Certification
- Food Handler - Manager Certification 2022
Timeline
General Manager
Dairy Queen Grill & Chill
04.2024 - Current
District Manager
Dairy Queen Grill & Chill
09.2022 - 04.2024
General Manager
Dairy Queen Grill & Chill
07.2020 - 09.2022
Shift Lead
Dairy Queen Grill & Chill
07.2016 - 07.2020
High School Diploma -
De Soto Highschool
Special Education
Jefferson College
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