Mariah Travers
Springfield
Summary
Experienced with providing compassionate care and assistance to patients. Utilizes strong communication skills to ensure patients' needs are met efficiently. Track record of working collaboratively with healthcare teams to deliver exceptional patient support.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Supervisor
Sharinglyfe Care
03.2022 - 12.2024
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Met with customers to resolve issues and build productive relationships.
- Planned and scheduled field activities according to set timelines and order of operations.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Assisted with end-of-life care.
- Developed and implemented care plans for clients.
- Constructed cognitively stimulating activities.
- Trained new staff members on best practices for home health care.
- Delivered top-notch care for children and adults with developmental disabilities, acquired illnesses or injuries.
Claims Examiner
Sedgwick
01.2021 - 02.2022
- Gathered detailed information and analyzed technically challenging workers' compensation cases.
- Settles claims within authorized limits.
- Calculates and assigns timely and appropriate reserves to claims; manages reserve adequacy throughout the life of the claim
- Calculates and pays benefits due; approves and makes timely claim payments and adjustments; and settles claims within designated authority level
- Prepares necessary state fillings within statutory limits
- Manages the litigation process; ensures timely and cost effective claims resolution
- Coordinates vendor referrals for additional investigation and/or litigation management
- Uses appropriate cost containment techniques including strategic vendor partnerships to reduce overall cost of claims for our clients
- Manages claim recoveries, including but not limited to: subrogation, Second Injury Fund excess recoveries and Social Security and Medicare offsets
- Reports claims to the excess carrier; responds to requests of directions in a professional and timely manner
- Communicates claim activity and processing with the claimant and the client; maintains professional client relationships
- Ensures claim files are properly documented and claims coding is correct
- Refers cases as appropriate to supervisor and management
Inbound Pharmacy Customer Service Representatives
Humana
10.2018 - 11.2019
- Addressed customer needs which included answering complex benefit questions, resolving issues, and educating members on healthcare plan
- Entered and updated details about member's inquiries, comments, complaints, transactions, interactions and resolutions for tracking
- Escalated customer grievances
- Resolved issues in a timely fashion while meeting quality standards and providing excellent customer service
- Scheduled medical appointments
Team Lead/Supervisor
Honeywell
03.2017 - 07.2017
- Oversaw and motivated a team of four accounts payable associates
- Processed 250-500 invoices per month
- Conducted month-end balance sheet reviews and reconciled variances
- Scheduled appointments
- Developed tracking system reports to assess metrics for capturing outstanding balances and payment transactions
- Created an inspiring team environment with an open communication culture
- Oversaw daily operations by providing clear team goals, delegating tasks, and setting deadlines
- Monitored team performance and report
- Identified training needs and provided coaching
- Listened to team feedback and resolved any issues or conflicts
- Recognized high performance and rewarded accomplishments
- Encouraged creativity and risk-taking
- Suggested and organized team building activities
Coordinator Assistant/ Accounting
XPO Logistics
12.2015 - 09.2016
- Provided administrative support for transportation department including answering phones, filing, record management, brokering of loads, and scheduling appointments
- Processed account payables, using Quick Books
- Booked transportation loads locally and internationally by communicating with customers face to face, email or phone
Manager
Dedrick by Design
10.2013 - 11.2015
- Scheduled appointments
- Processed orders and oversaw order fulfillment cycle
- Replenishment of supplies for daily operations, including ordering, restocking and inventory management
- Coordinated and monitored supply chain operations
- Ensured premises, assets and communication were used effectively
- Utilized logistics IT to optimize procedures
- Recruited and coordinated logistics staff including truck drivers based upon availability and requirements
- Communicated with suppliers, retailers, and customers to achieve profitable deals and mutual satisfaction
- Planned and tracked the shipment of final products according to customer requirements
- Prepared ad-hoc reports for upper management
- Interacted with customers with respect to parts and delivery schedules
- Maintained client database
- Participated in administration of internal sales order records and procedures
Construction Laborer
Louisville Paving
05.2012 - 10.2013
- Performed physical tasks for projects such as highway, heavy construction and demolition
- Cleaned and prepared sites
- Placed and removed traffic barricades, ramps and temporary devices
- Cleaned up rubble and debris
- Assisted other craft workers
- Read and interpreted instructions and blueprints
- Decided on work activities
- Controlled traffic in and around work zones
- Leveled earth to grade specs
- Positioned and sealed structural components such as concrete wall sections
- Designated construction work areas
Education
Associate Degree In Nursing - Nursing
Southwest Baptist University
Springfield, MOHigh School Diploma -
Penn High School
Atlanta, GA01.2012
Skills
- Medical Terminology
- QuickBooks
- Customer Service
- Data Entry
- Call Center
- CPT Coding
- MS Office Suites
- ICD-10
- Appointment Scheduling
- Medical Coding
- Medical Records
- Medical Billing
- Order Fulfillment
- EMR Systems
- ICD-9
- CPR certified
Certification
- Appointment Scheduling, In Process
- CMAA (Certified Medical Administrative Assistant), In Process
- CBCS (Certified Billing and Coding Specialist), In Process
- CCSP (Certified Customer Service Professional)
Personal Information
Authorized To Work: US for any employer
Timeline
Field Supervisor
Sharinglyfe Care
03.2022 - 12.2024
Claims Examiner
Sedgwick
01.2021 - 02.2022
Inbound Pharmacy Customer Service Representatives
Humana
10.2018 - 11.2019
Team Lead/Supervisor
Honeywell
03.2017 - 07.2017
Coordinator Assistant/ Accounting
XPO Logistics
12.2015 - 09.2016
Manager
Dedrick by Design
10.2013 - 11.2015
Construction Laborer
Louisville Paving
05.2012 - 10.2013
High School Diploma -
Penn High School
Associate Degree In Nursing - Nursing
Southwest Baptist University