Mariah Lister
Indpendence
Summary
Dynamic and results-driven Waitress Trainer at Big Biscuit, recognized for exceptional leadership and client retention. Leveraged strong communication skills to enhance service standards and train new staff effectively. Achieved increased repeat business through rapport-building and efficient service, while ensuring adherence to safe handling procedures and company policies.
Overview
2026
2026
years of professional experience
Work History
Waitress Trainer
Big Biscuit
02.2024 - 08.2025
- Enhanced customer satisfaction by delivering exceptional service and swiftly addressing guest concerns.
- Developed effective communication channels between kitchen staff, management, and waitstaff.
- Managed multiple tables during peak periods without compromising service quality.
- Established rapport with regular patrons, driving increased repeat business.
- Recognized for outstanding training skills, leading to expanded responsibilities in onboarding new employees.
- Taught servers menu ingredients and preparation methods for improved service knowledge.
- Conducted needs assessments to identify performance gaps and develop targeted training solutions.
- Built professional relationships with vendors and maintained quality control standards.
Waitress
The Quaff Bar & Grill
2023 - 2024
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Waitress
54th Street Grill & Bar
01.2017 - 01.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Grain Valley Highschool
Grain Valley, MO2019
Skills
- Memory retention
- Efficient movement
- Energy and enthusiasm
- Safe handling procedures
- Company policies
- Policy enforcement
- Service standards
- Strong leadership
- Client retention
Timeline
Waitress Trainer
Big Biscuit
02.2024 - 08.2025
Waitress
54th Street Grill & Bar
01.2017 - 01.2023
Waitress
The Quaff Bar & Grill
2023 - 2024
Grain Valley Highschool
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