Maria Thereza Myers
St Robert
Summary
Professional with robust experience in delivering exceptional customer experiences. Skilled in resolving complex issues, enhancing client satisfaction, and streamlining service processes. Strong focus on team collaboration, adaptability to changing environments, and achieving measurable results. Proficient in communication, problem-solving, and maintaining high standards of service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
12.2024 - Current
- Prepared high-quality espresso beverages with precision and consistency.
- Maintained cleanliness and organization of workstations to ensure operational efficiency.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Used POS system to accurately enter orders and process payments.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Promoted additional items with beverages, increasing store sales.
Customer Service Representative
Missouri Farm Bureau
06.2024 - 09.2024
- Greeted and assisted customers and insurance agents.
- Performed general office duties such as cleaning, maintaining files, and sending and receiving mail.
- Prepared preliminary quotes for the review of agents prior to submitting them to existing or potential customers.
- Processed payments, receipts, and daily cash deposits.
- Resolved customer inquiries, ensuring timely and accurate information delivery.
- Collaborated with team members to address complex customer concerns effectively.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Identified and resolved discrepancies and errors in customer accounts.
- Attended and created minutes and logs of monthly meetings with board members to discuss past, current, and upcoming changes, events, and projects.
Front Desk Receptionist
H&R Block
01.2024 - 04.2024
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized filing systems for client documents, enhancing retrieval efficiency.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Provided basic technical support for front office equipment, minimizing downtime.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Office Manager & Material Acquisition Specialist
Home Efficiency Resolutions, LLC
11.2017 - 10.2023
- Participated in client meetings and walk-throughs.
- Created project estimates, contracts, and invoices.
- Communicate with customers regarding inquiries, products, and schedule.
- Assisted in the procurement and delivery of materials and tools.
- Collected subcontractor W9s to ensure proper filing of 1099 forms for each tax year.
- Reviewed accounts and expenses in preparation for tax filings.
- Managed business office needs by procuring necessary office and computer equipment, as well as office supplies.
- Managed company documents and maintained insurance payments, license renewals, and tax documents.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained organized file management system to promote accessibility.
- Maintained documentation for all purchases.
- Searched for hard-to-find items and found high-quality, reliable vendors.
Office Manager & Interior Designer
American Kitchen and Bath
05.2023 - 09.2023
- General office management duties such as answering calls, cleaning office space, procured necessary office and business supplies to ensure availability and stock.
- Greeted and consulted with walk-in and call-in customers regarding their project needs.
- Performed sales of available products in the showroom per customer preferences and budgets.
- Obtained quotes from suppliers, vendors, and subcontractors.
- Created estimates and invoices using QuickBooks software.
- Created and maintained customer files and entered customer information into client database.
- Maintained current products in the showroom to ensure product availability
- Created plans and 3D renderings of project designs via Design 2020 CAD software.
- Coordinated staff schedules and resource allocation to ensure adequate coverage and operational flow.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Transformed client ideas into compelling visual concepts, ensuring their vision was accurately brought to life.
- Researched and implemented innovative design techniques and strategies to reduce production costs.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Business Support Specialist / Project Accountant
Missouri University of Science and Technology
05.2017 - 06.2022
- Title change; responsibilities as Fiscal Assistant maintained for this position in the Design, Construction, and Space Management department.
- Significant increase in scheduling appointments and calendar management.
- Produced documents for special events or important announcements.
- Extensive increase in the number of projects for which budget management, accounting, and financial analyses were performed.
- Assigned as one of three trainers to learn new construction management software, specifically for administrative and fiscal support roles (Accounts Receivable, Accounts Payable, Payroll, etc.) for the department as well as for those of clients and contractors.
- Created written and visual guide for numerous processes after the software transition and implementation to assist interdepartmental and interdepartmental liaisons as well as for external clients and contractors.
Fiscal Assistant, Design & Construction Management Department
Missouri University of Science and Technology
05.2017 - 02.2020
- Reviewed consultant and contractor payment applications and supplier invoices for accuracy prior to payment processing.
- Manage several university construction and renovation project budgets.
- Performed thorough analyses of project budgets and activity to ensure project completion within the allocated funds.
- Created requisitions of office-related operating supplies as well as larger non-capital and capital project purchases as needed.
- Created Travel & Expense reports in PeopleSoft for Design and In-House Construction employees.
- Recorded maintenance work orders, plant funds and major project budget activities such as material purchases and labor expenses using Maximo, Projex4, and E-Builder modules.
- Createe and maintained physical and electronic files for projects with necessary documents such as contracts, Certificates of Insurance, tax exemption forms, proposals, change orders and voucher payments.
- Recorded and reconciled credit card expenses for staff members and In-House construction crew.
- Create and maintain spreadsheets to track project budgets and expenses, contracts and agreements, purchase orders and blanket payment activity.
- Performed monthly balancing of income statements for several In-House accounts and university projects.
- Created journal entries as necessary to perform accounting corrections as well as to generate departmental income for design, project management and construction management services rendered.
Accounts Payable Specialist
Acushnet Company
06.2011 - 08.2016
- Processed inventory invoices from foreign vendors as well as domestic utility and expense invoices from hundreds of vendors for all seven Southern California locations.
- Obtained appropriate approvals prior to entering invoices in system.
- Heavy data entry of hundreds of invoices per month.
- Performed month-end, quarter-end and year-end accruals.
- Created daily reports for the purchasing and AP departments.
- Performed pay runs of checks, EFTs and wire payments.
- Provided support to the AP Supervisor, AP Manager, Staff Accountant and Controller.
- In charge of the creation and maintenance of W9s and vendor and asset files in accordance with company procedures and record retention policies.
- Assisted with yearly audits.
- Reviewed invoices for accuracy of purchase orders, amounts and values, as well as the correct application of sales and use tax, including the new California partial manufacturing and R&D tax.
- Trained several junior Accounts Payable Specialists in policies, procedures, and tasks required of their support positions.
- Performed as substitute for the Accounts Payable Supervisor in her absence by taking on several duties of higher importance and urgency.
Import/Export Coordinator
Acushnet Company
11.2009 - 06.2011
- Coordinated import/export documentation ensuring compliance with international regulations.
- Provided administrative support for the Logistics department.
- Prepared export documentation in compliance with customs regulations using Adobe, Excel, FedEx software, or freight forwarder websites.
- Performed AES filing online prior to exporting shipments.
- Heavy document management, creation and data entry.
- Communicated with foreign and domestic vendors, freight forwarders and associates regarding shipments and inter-company deliveries.
- Reviewed import commercial invoices for accuracy and compliance prior to receipt of shipment.
- Maintained and destroyed records of import and export documentation in accordance with records retention policies.
- Served as liaison for the department and West Coast offices with international subsidiary locations such as Japan, China, Korea, New Zealand, UK, Sweden, etc.
Front Desk Receptionist
Acushnet Company
11.2009 - 06.2010
- Provided front desk reception coverage support for the main receptionist.
- Greeted and admitted visitors and clients and reviewed identities and affiliations prior to assigning security badges.
- Provided administrative support and data entry for other departments.
- Operated multi-line phones and transferred calls to appropriate departments/persons to ensure prompt response and resolution.
- Sent, received and sorted mail and courier correspondence prior to distribution to the appropriate departments/persons.
Education
Associate of Arts (AA) - Accounting
Palomar College
06-2016
Skills
- Client Relations
- Customer Service
- Cash Handling
- Attention to detail
- Problem-solving
- Decision-making
- Quality control
- Product upselling
- Multitasking and organization
- Teamwork and collaboration
- Positive attitude
- Hospitality and professionalism
Websites
Certification
- Digital Arts
- Medical Terminology
- Medical Front Office Procedures
- Bookkeeping
Languages
English
Timeline
Barista
Starbucks
12.2024 - Current
Customer Service Representative
Missouri Farm Bureau
06.2024 - 09.2024
Front Desk Receptionist
H&R Block
01.2024 - 04.2024
Office Manager & Interior Designer
American Kitchen and Bath
05.2023 - 09.2023
Office Manager & Material Acquisition Specialist
Home Efficiency Resolutions, LLC
11.2017 - 10.2023
Business Support Specialist / Project Accountant
Missouri University of Science and Technology
05.2017 - 06.2022
Fiscal Assistant, Design & Construction Management Department
Missouri University of Science and Technology
05.2017 - 02.2020
Accounts Payable Specialist
Acushnet Company
06.2011 - 08.2016
Import/Export Coordinator
Acushnet Company
11.2009 - 06.2011
Front Desk Receptionist
Acushnet Company
11.2009 - 06.2010
Associate of Arts (AA) - Accounting
Palomar College