Margo Greninger
Independence,MO
Summary
Agile and adaptable leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
28
28
years of professional experience
Work History
Chef Manager
Feasts of Fancy Catering
01.2000 - 01.2023
- Worked closely with front-of-house staff to facilitate excellent customer service and to develop custom menus for our client's events.
- Trained and managed kitchen personnel and supervised related culinary activity for proper food preparation and sanitation standards.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Developed new culinary programs that increased customer satisfaction and operational excellence levels.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Managed staff during events from 10-500 people and worked closely with event coordinators and front of the house staff to make sure events ran smoothly.
- Managed food service and display during events which included passed hors d'oeuvres, buffets, food stations and plated meals.
Senior Merchandising Assistant
JC Penney
01.1999 - 01.2003
- Floor manager of the Women's Special Size Departments which included Juniors, Petites, Plus Size, Maternity and Women's Accessories
- Made sure all new department floor plans were implemented properly.
- Scheduled staff for each department
- Answered customer questions regarding store merchandise, department information, and pricing.
- Attended weekly management/sales meetings
- Performed closing duties ie. nightly walk throughs, working cash room as cash drawers were turned in, and making sure alarms were set.
- Operated multiline telephone switch board as needed during weekend hours.
- Updated pricing and signage to complete product displays and educate customers.
Merchandising Assistant
JC Penney
10.1994 - 01.1999
- Lead associate for the Mature Mens Department and later Women's Accessories.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Assisted customers in finding items in the department or ordering them from the catalog and then ringing up their purchase
- Trained new floor associates in sales techniques and customer service.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Updated pricing and signage to complete product displays and educate customers.
Education
Associate of Applied Science - Food and Beverage Management
Johnson County Community College
Overland Park, KS01.2003
Some College (No Degree) - General Studies (transferred)
Missouri Southern State University
Joplin, MOSkills
- Prioritizing tasks
- Meeting deadlines
- Effective communication
- Knowledge of standard office software
- Adjusting to changing priorities
- Handling unexpected situations
- Schedule implementation
- Purchasing
- Attention to detail
- New hire training
- Customer service
- Leadership development
Timeline
Chef Manager
Feasts of Fancy Catering
01.2000 - 01.2023
Senior Merchandising Assistant
JC Penney
01.1999 - 01.2003
Merchandising Assistant
JC Penney
10.1994 - 01.1999
Associate of Applied Science - Food and Beverage Management
Johnson County Community College
Some College (No Degree) - General Studies (transferred)
Missouri Southern State University