Summary
Work History
Skills
Additional Information
Timeline
Generic

Margaret Harris-Stallings

Sarcoxie

Summary

Adept at managing high-stress situations and ensuring seamless dispatch operations, my tenure at Eagle Logistics LLC highlighted my proficiency in dispatch software and stress tolerance. By implementing efficient dispatch systems and enhancing team collaboration, I significantly improved operational workflows. My skill set includes meticulous data entry and fostering positive, productive team environments, directly contributing to increased fleet efficiency and customer satisfaction. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Work History

Dispatcher

Eagle Logistics LLC
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Dispatch

Ruan Transportation
  • Reduced shipment errors, meticulously verifying items against order sheets before dispatch.
  • Collaborated with dispatch teams to coordinate efficient pickup schedules and optimize routing.
  • Enhanced security measures by implementing an efficient dispatch system for timely officer deployment.
  • Streamlined dispatch processes by identifying inefficiencies and implementing improvements where necessary.

Dispatcher

Con-Way Truckload
  • Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
  • Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Teller Coordinator

US Bank
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
  • Complied with internal controls and federal regulations by implementing [Type] methods.
  • Trained newly hired tellers, providing extensive mentoring along with positive reinforcement to help employees meet monthly goals and reach objectives.

Customer Service Manager

Bank of America
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Manager

Videomax
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Home Daycare Provider

Self Employed
  • Met with parents about daily activities, positive developments, and issues.
  • Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
  • Streamlined administrative tasks such as enrollment paperwork processing resulting in efficiency improvements.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Skills

Data Entry

Dispatch software

Stress Tolerance

Dispatching procedures

Additional Information

I am the proud Mother of 4 children, two biological, two bonus. I am also the proud Grandmother of six grandchildren. I am retired, however, I can say without a doubt, that being a Mom and Grandma are by far the most rewarding. Being blessed with so many other children in my daycare was amazing. I can proudly say that all of the kids, mine and others, went to kindergarten knowing how to read and write. Also basic math skills such as addition and subtraction. Looking back on my careers over the years, this one was the most rewarding.

Timeline

Dispatcher

Eagle Logistics LLC

Dispatch

Ruan Transportation

Dispatcher

Con-Way Truckload

Teller Coordinator

US Bank

Customer Service Manager

Bank of America

Manager

Videomax

Home Daycare Provider

Self Employed
Margaret Harris-Stallings