Mardee Hutchinson
Eureka Springs Transit
Golden
30
years of professional experience
Assistant Director experienced in enhancing customer satisfaction and managing complex scheduling. Resolved issues and implemented strategic improvements through effective collaboration and quality control measures. Focused on operational efficiency and staff development to drive continued customer satisfaction.
Work History
Assistant Director
15 Years 9 Months- Managed customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Implemented quality control measures, ensuring compliance with organizational standards and policies.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with cross-functional teams to identify opportunities for service improvements and implement necessary changes.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
- Tasked with data entry, records oversight and issue resolution for team of six customer service personnel.
- Organized departmental meetings focused on sharing best practices, discussing ongoing challenges faced by team members, as well as brainstorming potential solutions.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Implemented effective conflict resolution strategies to de-escalate tense situations between customers and staff while maintaining professionalism.
- Pitched in to answer phones at main switchboard with four lines.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for twenty employees.
Senior Administrative Assistant
13 Years 5 Months- Coordinated complex schedules for faculty and departmental meetings, enhancing organizational efficiency.
- Developed and maintained electronic filing systems, ensuring accurate document retrieval and compliance with university policies.
- Streamlined communication between departments, fostering collaboration and improving response times to inquiries.
- Managed travel arrangements and itineraries, optimizing logistics for faculty engagements and conferences.
- Oversaw budget tracking for departmental expenditures, ensuring adherence to financial guidelines and reporting standards.
- Implemented process improvements for event planning, resulting in smoother operations and enhanced participant satisfaction.
- Served as a reliable point of contact for both internal and external customers and residents, demonstrating strong problem-solving skills to address any issues that arose.
Education
High School Diploma
Skills
Customer Service
Visual communication
Employee relations
Strategic planning
Administrative management
Business administration
Creative direction
Timeline
Assistant Director
Eureka Springs Transit
11.2010 - CurrentRead More
Senior Administrative Assistant
Kansas State University
02.1997 - 07.2010Read More
Luckey High School
High School Diploma
Read More