MARCUS MINNICK
Kansas City,MO
Summary
Dynamic manager with over five years of experience in the service industry, specializing in high-volume environments. Career began in security at a bustling college bar, progressing to the management of one of the largest bars in downtown Kansas City, and providing consulting services to similar businesses. Proven track record of adaptability and rapid learning, consistently enhancing operations through customer relations, a strong work ethic, and effective training. Committed to creating an enjoyable atmosphere for guests and staff by prioritizing seamless workflow and exceptional service standards.
Overview
10
10
years of professional experience
Work History
Freelance Consultant
Self Employed
06.2024 - Current
- Evaluated client needs and expectations, and establishing goals to meet them.
- Communicate with bar owners their customer needs and recommend appropriate solutions.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
Assistant General Manager
Rockhill Restaurant Group
10.2025 - 01.2026
- Carefully interviewed, selected, trained, and supervised staff.
- Managed schedules to meet with business expectations while keeping labor costs on average below 25%.
- Tracked sales averaging around $10,000 per day and submitted invoices for accurate financial reporting.
- Handled cash accurately and prepared deposits.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Bar Manager
KC Hooley House
02.2023 - 05.2025
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages, glassware, and overall bar equipment well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served 100's of customers during events, nights, and holidays.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Supply Specialist, 92Y
Missouri Army National Guard
10.2015 - 10.2023
- Coordinated logistical support for various military exercises, enabling seamless execution of training scenarios.
- Managed and distributed $1,000's supplies and equipment to ensure operational readiness.
- Oversaw the distribution and procurement of supplies, enhancing operational efficiency and mission readiness.
- Maintained meticulous records of all transactions and inventory changes, providing accurate data for audits and reporting purposes.
Server Trainer
Yard House
04.2022 - 08.2023
- Conducted training sessions to ensure servers were knowledgeable about menu items and service standards.
- Monitored new server performance and offered continuous support throughout their employment.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Bartender
Mama's On The Hill
02.2021 - 12.2021
- Reduced wait times by quickly and accurately preparing orders, delivering a seamless experience for customers.
- Collaborated with kitchen staff to ensure timely delivery of food items, improving overall guest satisfaction.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Bachelor of Science - Finance
University of Central Missouri
Warrensburg, MO12.2020
Skills
- Problem-solving
- Customer service
- Staff training
- Cash handling
- Effective time management
- Engaging personality
- Reporting writing
- Multitasking and organization
Timeline
Assistant General Manager
Rockhill Restaurant Group
10.2025 - 01.2026
Freelance Consultant
Self Employed
06.2024 - Current
Bar Manager
KC Hooley House
02.2023 - 05.2025
Server Trainer
Yard House
04.2022 - 08.2023
Server/Bartender
Mama's On The Hill
02.2021 - 12.2021
Supply Specialist, 92Y
Missouri Army National Guard
10.2015 - 10.2023
Bachelor of Science - Finance
University of Central Missouri