Marcel O'Neal
Lee's Summit
Summary
Results-oriented Inventory Control Specialist with expertise in problem-solving and decision-making. Proven ability to optimize processes and enhance customer satisfaction through effective communication and collaboration. Adaptable team player thriving in fast-paced environments, ensuring operational efficiency and high-quality service delivery.
Overview
8
8
years of professional experience
Work History
AASP
Honeywell FMT
Kansas City
01.2023 - Current
AT&T VPL Representative
Best Buy
Saint Joseph
04.2021 - 02.2023
- Assisted clients in upgrading AT&T devices, creating new accounts, changing rate plans, and troubleshooting device and account issues;
- Ensured clients received adequate device protection and informed them of financing options available with AT&T and Best Buy.
- Created a positive atmosphere for customers and coworkers by encouraging friendly interactions.
Warehouse Inventory Specialist
Best Buy
Saint Joseph
09.2018 - 04.2021
- Oriented and arranged products daily for optimal accessibility and presentation.
- Managed large amounts of inventory and distributed it out onto the sales floor while coordinating with other employees;
- Packaged and organized shipments for designated carrier services to ensure timely deliveries.
- Ensured safe operation of heavy machinery for efficient workflow.
- Processed online customer orders promptly to enhance customer satisfaction.
Education
Diploma -
Central High School
Saint Joseph, MO05-2018
Skills
- Inventory control
- Asset management
- Order processing
- System optimization
- Quality assurance
- Process optimization
- Continuous Improvement
- Microsoft Office
- Problem solving
- Decision Making
- Attention to detail
- Time management
- Teamwork
- Collaborative mindset
- Effective communication
- Written communication
- Conflict resolution
- Problem resolution
- Adaptability
Awards
- Promoted from Warehouse Inventory Specialist to AT&T VPL Representative, 04/21
- Recognized as Customer Obsessed in the AT&T VPL Representative position within the first year holding the position
Languages
Fluent in English
Timeline
AASP
Honeywell FMT
01.2023 - Current
AT&T VPL Representative
Best Buy
04.2021 - 02.2023
Warehouse Inventory Specialist
Best Buy
09.2018 - 04.2021
Diploma -
Central High School