Mandy Truelove-Friga
Oran
Summary
Detail-oriented professional specializing in quality management systems and issue resolution. Known for effective technical issue resolution and mentoring teams to enhance quality processes. Ready to leverage expertise to drive impactful improvements in customer relations and issue management.
Dynamic individual with hands-on experience in issue resolution and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
19
19
years of professional experience
Work History
SQF Practitioner
Tetra Pak
Sikeston, MO
09.2012 - Current
- Led food safety compliance initiatives to ensure adherence to regulatory standards and industry best practices.
- Developed and implemented training programs for staff on food safety protocols and hazard analysis.
- Conducted regular audits and inspections to identify potential risks and areas for improvement in food handling procedures.
- Analyzed data from safety reports to drive continuous improvement in food safety systems and processes.
- Cultivated and maintained customer-focused mindset that acknowledged importance and value of food safety for customers.
Quality Manager
Tetra Pak
Sikeston, MO
08.2012 - Current
- Led quality assurance initiatives to enhance product safety and compliance with industry standards.
- Developed and implemented quality control processes to minimize defects and improve production efficiency.
- Mentored cross-functional teams on quality management systems and regulatory requirements.
- Conducted root cause analysis for quality issues, driving continuous improvement in manufacturing practices.
- Collaborated with supply chain partners to ensure adherence to quality specifications and standards.
- Established key performance indicators to monitor quality metrics and drive accountability across operations.
- Streamlined documentation processes for quality audits, ensuring timely compliance with internal and external reviews.
- Facilitated training sessions on quality standards, fostering a culture of excellence among employees.
Management Systems Coordinator
Tetra Pak
Sikeston, MO
09.2007 - Current
- Led audits for management systems, ensuring compliance with industry standards and regulations.
- Developed and implemented audit plans to evaluate operational effectiveness and risk management.
- Trained and mentored team members on audit processes and best practices for continuous improvement.
- Facilitated communication between departments to enhance understanding of audit findings and recommendations.
- Analyzed data from audits to identify trends, areas for improvement, and opportunities for efficiency gains.
- Streamlined audit report preparation by developing standardized templates that clearly communicated findings and recommendations to stakeholders.
- Conducted comprehensive audits for various management systems, ensuring compliance with industry standards and regulations.
- Maintained detailed records of all audit findings and actions taken, ensuring accurate tracking and reporting for both internal and external stakeholders.
Education
MBA - Business Administration
William Woods University
Fulton, MO04-2009
Bachelor of Arts - Mass Communications
Southeast Missouri State University
Cape Girardeau, MO12-2006
Skills
- Quality management systems
- Compliance monitoring
- Corrective actions
- Quality processes
- Technical issue resolution
- Teamwork and collaboration
Timeline
SQF Practitioner
Tetra Pak
09.2012 - Current
Quality Manager
Tetra Pak
08.2012 - Current
Management Systems Coordinator
Tetra Pak
09.2007 - Current
MBA - Business Administration
William Woods University
Bachelor of Arts - Mass Communications
Southeast Missouri State University