Mandi Rollings

Ensured ongoing functionality and performance of EPIC Ambulatory Application through support and maintenance.

• Managed HL7 interface messages to facilitate seamless data exchange across systems.
• Mapped lab work queue interface errors to guarantee accurate filing of lab and imaging results.
• Delivered end-user support to users from the East to West Coasts, enhancing user experience and efficiency.
• Facilitated meetings to gather requirements and discuss project deliverables with stakeholders.
• Maintained accurate records of all data collected during analysis processes.
• Conducted the build and testing for multiple Epic Master Files to ensure system integrity.
• Collaborated with multiple resulting agencies, including LabCorp and Quest to integrate lab interfaces, improving workflows.
• Developed and mapped ambulatory lab and imaging orders, streamlining processes for efficiency.

• Executed maintenance for the EHR Ambulatory Application, as well as break/fixes, and enhancements.
• Managed Order Transmittal build, and ongoing maintenance, to ensure peak performance.
• Provided effective end-user support to resolve technical issues.
• Lab Work Queue mapping for HL7 messages.

• Supported Family Practice provider through full-time clinical services.
• Administered medications and treatments to patients following established protocols.
• Collaborated with healthcare teams to coordinate patient care plans effectively.
• Monitored patient vital signs and reported changes to physicians promptly.
• Educated patients on health management and medication adherence strategies.
• Conducted patient rooming, including history, chief complaint, vital signs, and medication reviews.
• Performed nurse triage to prioritize patient care effectively.
• Managed medication refills and handled phone communications for patient inquiries.
• Facilitated prior authorizations and referrals to ensure timely patient access to services.
• Trained new clinicians upon joining to maintain consistent practice standards.
• Authored protocols for office procedures to enhance operational efficiency.
• Assisted Office Manager with various tasks as needed to support practice functions.
• Documented patient interactions and care provided in electronic health records accurately.
• Trained new nursing staff on clinic operations and best practices consistently.
• Administered medications and immunizations as prescribed by a physician.
• Monitored vital signs, laboratory results, and other health data.
• Assisted physicians with exams, treatments, and procedures.
• Maintained accurate patient records and documentation according to clinic standards.
• Coordinated referrals for specialty services when needed.
• Coordinated timely refills for patients' prescriptions by obtaining authorizations and transmitting paperwork.
• Provided support to families during stressful situations related to illness or injury.

• Maintained Ambulatory functionality through effective break/fix management.
• Developed Tip Sheets and E-learning curriculum for end users to enhance usability.
• Implemented Facility Administered Meds in all Ambulatory clinics, improving medication administration processes.
• Participated actively on upgrade team, contributing to three successful upgrades post-implementation.
• Reviewed monthly code changes, ensuring accurate builds and thorough testing.
• Communicated monthly code and upgrade changes to end users to ensure clarity and compliance.
• Prioritized user-reported issues, troubleshooting effectively within tight timelines.
• Created standardized downtime forms for both scheduled and unscheduled downtimes.

• Member of the Epic Optimization Committee to review and prioritize optimizations and enhancements
• Go Live support and extra elbow support where needed
• Worked full time as a nurse for the Physician Informaticist
• Attended managers meetings to communicate upcoming changes
• Lead monthly Super User meetings
• Attended conference calls to discuss and demonstrate new functionality to clinicians
• Held extra workshops after initial training to educate clinicians on enhanced functionality of Epic
• Rounded to Ambulatory clinics to observe and offer assistance with workflows

• Supported Family Practice provider with full-time clinical duties.
• Nurse Manager working full-time for a Family Medicine Clinic, while maintaining the role of Nurse Informaticist and Super User for Mercy's Epic EHR Implementation.
• Assisted in procedures to enhance patient care.
• Roomed patients, collected medical history, chief complaints, vital signs, and medication reviews.
• Served as Epic Super User to optimize electronic health record utilization.
• Conducted nurse triage to prioritize patient needs effectively.
• Managed medication refills and handled patient phone inquiries.
• Processed prior authorizations and referrals to ensure timely treatment access.
• Trained new clinicians on office protocols and operations.

• Worked full time for an Internist
• Roomed patients and gathered history, chief complaint, vital signs, and reviewed medications
• Nurse Triage
• Medication Refills and Phone calls
• Prior Authorization and Referrals
• Trained new clinicians when they joined our team
• Wrote protocols for office procedures
• Ordered supplies and maintained medication and immunization stock
• Assisted the Office Manager with other duties as assigned
• Nursing Supervisor for 15 nurses
• Worked in the lab and x-ray when needed