Mamie Hackler
Lexington
Summary
Logistics Coordinator role requires effective management of shipment schedules and communication with drivers and clients. Experience includes managing individual life and health insurance accounts, ensuring compliance with industry regulations, and enhancing client satisfaction through tailored solutions. Developed strong client relationships while processing policy applications efficiently, which minimized turnaround times and improved operational workflow. Proven ability to handle multiple accounts simultaneously while resolving customer complaints in a timely manner, demonstrating strong organizational skills essential for logistics coordination.
Overview
12
12
years of professional experience
2010
2010
years of post-secondary education
Work History
Individual Life and Health Account Manager
Mike Keith Insurance
Warrensburg
08.2024 - Current
- Managed individual life and health insurance accounts, ensuring compliance with industry regulations and enhancing client satisfaction.
- Developed and maintained strong client relationships, providing tailored solutions that addressed specific health and life insurance needs.
- Processed policy applications and renewals efficiently, minimizing turnaround times and improving operational workflow.
- Conducted in-depth policy reviews and assessments, identifying opportunities for clients to optimize their coverage options.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Ensured compliance with industry regulations when dealing with clients.
Branch Office Administrator
Edward Jones
Warrensburg
01.2021 - 08.2024
- Managed daily office operations, ensuring efficient workflow and providing exceptional client service to enhance overall satisfaction.
- Coordinated scheduling and logistics for client meetings, resulting in improved attendance and streamlined communication processes.
- Developed and maintained filing systems and databases, ensuring accuracy and compliance with regulatory standards.
- Implemented process improvements for administrative tasks, enhancing office efficiency and reducing turnaround times for client requests.
- Cultivated relationships with clients by providing personalized service and support, leading to increased client retention and loyalty.
- Handled customer inquiries promptly via telephone or email.
- Provided administrative support to the team including preparing documents, reports, presentations and correspondence.
- Processed invoices, payments and other financial transactions accurately.
- Produced letters, meeting notes, presentations, spreadsheets and other records.
- Developed and implemented office policies and procedures to ensure efficient operations.
Insurance Billing Specialist
Rural Hospital Group
Higginsville
01.2014 - 01.2021
- Processed insurance claims efficiently, ensuring accurate billing and reducing discrepancies, enhancing overall revenue cycle performance.
- Managed patient accounts by verifying insurance coverage, resulting in improved collection rates and reduced claim denials.
- Collaborated with healthcare providers to resolve billing issues, facilitating timely reimbursements and maintaining positive patient relations.
- Trained and mentored junior staff on billing procedures, fostering a knowledgeable team and promoting operational efficiency.
- Submitted appeals to insurance companies when necessary.
- Trained new employees on the proper use of software applications used in the department.
Education
Lexington High School
Lexington, MOSkills
- Client management
- Policy processing
- Regulatory compliance
- Claims management
- Customer support
- Relationship building
- Data entry
- Office administration
- Scheduling coordination
- Document preparation
- Billing procedures
- Insurance verification
- Team collaboration
- Verbal and written communication
- Goal setting
Timeline
Individual Life and Health Account Manager
Mike Keith Insurance
08.2024 - Current
Branch Office Administrator
Edward Jones
01.2021 - 08.2024
Insurance Billing Specialist
Rural Hospital Group
01.2014 - 01.2021
Lexington High School