Malori Hitt
Delta
Overview
11
11
years of professional experience
Work History
Assistant Manager
Burger King
08.2021 - Current
- I train new team members and inform them on their job duties, safety protocol, and help answer any questions they may have
- I also handle customer and guest relations and help to resolve any issues that may arise
- I manage operations within the store to ensure business is running smoothly. We care deeply about guest satisfaction and I ensure my crew is doing everything they can to make operations run correctly and efficiently.
Quality Control Technician
Columbia Construction and Casework
08.2019 - 03.2020
- I am a quality control technician in the sanding department
- We handle case goods on a daily basis, from constructing, sanding, and painting wooden furniture
- We work with a variety of product and tasks daily and I always strive to meet my goal and quota before the end of each day
- It is generally a very fast paced job, depending on how much product there is needed to be out
- Our warehouse closed down unfortunately due to Covid so we were all laid off from work
Quality Control Inspector
Manpower
12.2018 - 07.2019
- I work for Buccheit Logistics through Manpower as a quality control inspector
- We inspect glass bottles for defects for various different companies to ensure we send out high quality product for the customers
- We take many safety precautions when handling glass
- Many people unfortunately got laid off from the company as they are having a branch close-down
Reservation Sales Agent
Drury National Call Center
06.2017 - 07.2018
- I took calls, between 80-100 daily, and created new reservations as well as modified and cancelled existing reservations as well as updating any personal information of any potential customers with reservations
- If I could not help the guest, I would transfer to the appropriate extension or give the guest any information I could to assist in their situation
- I also assisted guests with questions regarding the hotels and surrounding areas, as well as creating and maintaining interpersonal relationships with guests
Crew Trainer/Cashier
Burger King
02.2016 - 06.2017
Shift Leader/Cashier
Subway
03.2014 - 04.2015
Education
General Studies -
Thomas W. Kelly High School
Accounting/Bookkeeping -
Southeast Missouri State University
05.2015
Skills
- Microsoft Office
- Customer Service
- Money Handling
- Crew Member
- Call Center
- Management Experience
- Phone etiquette
- CSR
- Customer Support
- Customer Care
- Sales
- Microsoft Excel
- Quality Inspection
- Quality Control
- Guest Relations Experience
Personal Information
Work Permit: Authorized to work in the US for any employer
Goal
Learn every possible aspect of the business to handle customer confrontations effectively.
Timeline
Assistant Manager
Burger King
08.2021 - Current
Quality Control Technician
Columbia Construction and Casework
08.2019 - 03.2020
Quality Control Inspector
Manpower
12.2018 - 07.2019
Reservation Sales Agent
Drury National Call Center
06.2017 - 07.2018
Crew Trainer/Cashier
Burger King
02.2016 - 06.2017
Shift Leader/Cashier
Subway
03.2014 - 04.2015
General Studies -
Thomas W. Kelly High School
Accounting/Bookkeeping -
Southeast Missouri State University