Malissa Dunn
St. Louis
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
14
14
years of professional experience
2005
2005
years of post-secondary education
Work History
General Manager
Five Guys
St Louis
01.2020 - 12.2024
- Led team in daily restaurant operations and service excellence.
- Managed inventory control to ensure product availability and freshness.
- Trained staff on food preparation and customer service standards.
- Implemented marketing strategies to enhance brand visibility in local market.
- Oversaw financial management, including budgeting and cost control measures.
- Developed staff schedules to optimize labor efficiency during peak hours.
- Ensured compliance with health and safety regulations in food service operations.
- Fostered a positive work environment through effective communication and team building.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Service Coordinator
WestRock Recycling
St Louis
01.2016 - 11.2019
- Led the Manufacturing Team
- Graded calls
- Watched attendance, scheduled vacations, and approved time cards for employees.
- Handled escalated calls or emails
- Organized the training class and manual for new hires
- Planned monthly events for the entire office
- Worked with customers to figure out what service would be best for their business
- Coordinated recycling operations to streamline service delivery and customer satisfaction.
- Managed schedules for collection services and ensured timely pickups across regions.
- Collaborated with clients to assess needs and provide tailored recycling solutions.
- Developed training materials for staff on safety protocols and operational procedures.
Customer Service Rep
Kemper Home Service Companies
St. Louis
01.2011 - 12.2015
- Updated accounts with customers' current personal and purchasing information.
- Processed orders and coordinated delivery schedules to meet customer needs.
- Engaged with customers to understand and resolve issues and answer product questions.
- Trained new all new hires to the department
- Trained those that were struggling with new procedures
- Handled 75-100 calls a day when not training
Education
High School Diploma - General
Career Academy
St. LouisSkills
- Restaurant operations
- Inventory management
- Financial oversight
- Staff training
- Compliance assurance
- Customer relationship management
- Team collaboration
- Scheduling optimization
Timeline
General Manager
Five Guys
01.2020 - 12.2024
Service Coordinator
WestRock Recycling
01.2016 - 11.2019
Customer Service Rep
Kemper Home Service Companies
01.2011 - 12.2015
High School Diploma - General
Career Academy