Mali Krause
Imperial
Summary
Proven to enhance guest experiences and streamline operations, I leveraged hospitality service expertise and strong work ethic at all of my jobs, achieving efficient workflow and high customer satisfaction. Skilled in cash handling and guest engagement, I excel in fast-paced environments, consistently prioritizing service quality and team collaboration for performance improvement. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated employee with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Sybergs
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Cracker Barrell Old Country Store
03.2022 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Hostess/Togo
Applebee's Neighborhood Grill & Bar
03.2021 - 03.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Front of House
Culvers
03.2020 - 03.2021
- Implemented cross-training initiatives that allowed flexibility among Front Of House team members encouraging teamwork and boosting productivity during shifts.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
Education
No Degree - Cosmetology
Grabber School of Hair Design
Crestwood, MO05.2025
High School Diploma -
Windsor High School
Imperial, MO05.2023
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Hospitality service expertise
Service prioritization
Sales expertise
Quality Control
Performance Improvement
Suggestive Selling
Timeline
Server
Sybergs
01.2024 - Current
Server
Cracker Barrell Old Country Store
03.2022 - 12.2023
Hostess/Togo
Applebee's Neighborhood Grill & Bar
03.2021 - 03.2022
Front of House
Culvers
03.2020 - 03.2021
No Degree - Cosmetology
Grabber School of Hair Design
High School Diploma -
Windsor High School
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