MaLena Bunch
Kansas City
Summary
Professional with strong background in accounts management, skilled in managing receivables and collections. Adept at fostering team collaboration and ensuring financial accuracy. Reliable and adaptable, bringing strong negotiation and communication skills to drive results. Highly organized with focus on problem-solving and maintaining positive client relationships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Accounts Receivable Specialist
1-800-got-junk
06.2023 - Current
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Monitor (Calls & Emails) collect outstanding receivables, high volume.
Senior Business Development Executive
Wright International Student Services
01.2016 - 06.2023
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
Accounts Receivable Manager
Edtech
02.2013 - 12.2015
- Ensured timely payments from clients through effective communication and proactive followups.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Analyzed aging reports and provided recommendations for improving collections efforts.
Collections Manager
Integrity Financial Partners
10.2007 - 02.2013
- Managed various bank portfolios obtaining over 2000+ delinquent car loans, mortgage loans, student loans, payday loans, credit cards, lines of credit, liens, bankruptcies and pre litigation.
- Consistently met or exceeded monthly goals of $3 million through diligent investigative skills and exceptional persuasiveness and negotiation abilities.
- Recognized #1 team of the Year 6 years in a row for multiple clients including Citibank, Sallie Mae Student Loans, Discover, Chase Bank, and Wells Fargo.
Education
Business Administration And Management - Accounting And Finance
University of Missouri - Kansas City
Kansas City, MO05-2005
Skills
- Creativity
- Management and training
- Strong client relations skills
- Financial management
- Team bonding
- Debt collector
Certification
- Fair Debt Collections Practices Act certification and training
- National Association Credit Management
- Certified Debt Negotiator
Timeline
Accounts Receivable Specialist
1-800-got-junk
06.2023 - Current
Senior Business Development Executive
Wright International Student Services
01.2016 - 06.2023
Accounts Receivable Manager
Edtech
02.2013 - 12.2015
Collections Manager
Integrity Financial Partners
10.2007 - 02.2013
Business Administration And Management - Accounting And Finance
University of Missouri - Kansas City
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