Makhtar Samba
Kansas City,MO
Summary
Results-driven security professional with 10 years of experience in customer service, security, and hospitality. Skilled in guest services, surveillance, and customer service. Customer Service. Proficient in multiple languages, including Italian, French, and English. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Guardaworld Security
11.2024 - Current
- Observe, survey the area and provide reporting on activity at your assigned location
- Provide rapid response in critical situations
- Reading and writing detailed reports
- Enforce customer procedures, regulations and standards
Front Desk Receptionist
Travelodge LTD
05.2014 - 06.2024
- Welcoming guests to the hotel in a polite, friendly and helpful manner
- Dealing with late arrivals and assisting with early check-outs
- Check out departing guests using the hotel's accounting system
- Taking payment from guests in the form of cash or credit cards
- Answering telephone inquiries promptly & professionally & transferring calls on
- Being a point of contact for guests should they have any queries
- Arranging for brief tours of the hotels rooms and facilities
- Operating switchboard and directing calls appropriately
- Dealing with and resolving customer complaints
- Managing group bookings for conferencing, the restaurant and accommodation
- Completing the night auditing procedures with accuracy and attention to detail
Security Officer
Barclays Bank UKPLC
03.2019 - 09.2022
- Collaborated with law enforcement agencies during investigations or incidents requiring their assistance
- Performed regular checks on fire extinguishers, emergency exits, and other safety equipment to ensure they were in proper working condition
- Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
- Identified potential security vulnerabilities or risks within the premises and recommended appropriate preventive measures
- Utilized strong observation skills to identify suspicious behavior or individuals who may pose a threat
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
- Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
Education
Some College (No Degree) - English Language
Manchester University
ManchesterSkills
- Customer Service
- Front Desk
- Microsoft Word
- Schedule Management
- Billing
- Filing
- Data Entry
- Upselling
- Guest Services
- Surveillance
- Security
- CCTV
- Metal detector operation
- First aid and CPR certified
- Asset protection
- Security guard license
Certification
- SIA Door Supervisor Licence, 12/01/22, 12/31/25
- NVQ customer service, 09/01/14, Present
- Guard Card
- AED Certification
Assessments
- Security guard skills, Proficient, 09/01/24
- Customer focus & orientation, Highly Proficient, 04/01/21
- Work style: Reliability, Proficient, 09/01/24
- Work style: Conscientiousness, Proficient, 04/01/21
Languages
French
Professional Working
Italian
Professional Working
Interests
like running keeping myself fit and healthy
Timeline
Security Officer
Guardaworld Security
11.2024 - Current
Security Officer
Barclays Bank UKPLC
03.2019 - 09.2022
Front Desk Receptionist
Travelodge LTD
05.2014 - 06.2024
Some College (No Degree) - English Language
Manchester University
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