Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makenzy Robbins

Springfield

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Liberty Utilities
Ozark
04.2025 - 11.2025
  • Developed positive relationships with customers through friendly interactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.
  • Resolved customer complaints promptly and efficiently.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries via phone, email, and chat.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Collected deposits or payments and arranged for billing.

Customer Service Representative

Roto-Rooter
Springfield
10.2022 - 07.2023
  • Answer phone calls on several different phone lines.
  • Create Personal Work Orders.
  • Post and take payments to account.
  • Book appointments in several different locations.

Auto Title and Account Representative

Shelter Insurance
Springfield
01.2021 - 03.2021
  • Process Auto Titles.
  • Send titles out to CoPart.
  • Answer phone calls on several different phone lines.
  • Greet people and make sure they get to the proper place upon entrance.
  • Update insurance information.

CNA

Cascade Healthcare
05.2020 - 11.2020
  • Provided preventative care to residents to manage skin-related conditions such as pressure ulcers.
  • Built long-lasting professional relationships with residents, family members, and team members.
  • Monitored patient stability by checking vital signs and weight and recording intake information.
  • Administered therapeutic treatments, non-sterile dressings, ice packs and baths.
  • Follow individualized care plans for 70+ residents by working closely with nursing staff.
  • Provide safe bedside care and support to residents in a 200-bed facility.
  • Assist patients with daily activities including eating, dressing, ambulating, etc.

CNA

Missouri Veterans Home
Warrensburg
10.2019 - 05.2020
  • Provided preventative care to residents to manage skin-related conditions such as pressure ulcers.
  • Built long-lasting professional relationships with residents, family members, and team members.
  • Monitored patient stability by checking vital signs and weight and recording intake information.
  • Administered therapeutic treatments, non-sterile dressings, ice packs and baths.
  • Follow individualized care plans for 70+ residents by working closely with nursing staff.
  • Provide safe bedside care and support to residents in a 200-bed facility.
  • Assist patients with daily activities including eating, dressing, ambulating, etc.

Patient Account Coordinator

Lincare
Odessa
06.2018 - 10.2019
  • Account setup.
  • Insurance verification.
  • Billing corrections.
  • Account transfers.
  • Account adjustments.
  • Compliance handling.

Deli Worker

Walmart
Oak Grove
01.2018 - 06.2018
  • Providing excellent customer service.
  • Stocking and receiving deli items, such as meats and cheeses.
  • Maintaining the department's appearance and cleanliness.
  • Following company policies and procedures as well as local and federal laws regarding food safety.

Caregiver

New Haven senior living
Odessa
06.2017 - 12.2017
  • Provided preventative care to residents to manage skin-related conditions such as pressure ulcers.
  • Built long-lasting professional relationships with residents, family members, and team members.
  • Monitored patient stability by checking vital signs and weight and recording intake information.
  • Administered therapeutic treatments, non-sterile dressings, ice packs and baths.
  • Follow individualized care plans for 70+ residents by working closely with nursing staff.
  • Provide safe bedside care and support to residents in a 200-bed facility.
  • Assist patients with daily activities including eating, dressing, ambulating, etc.

Education

High school Diploma -

Odessa High school
Odessa, MO
01.2017

Some College (No Degree) - Medical Billing And Coding

Penn Foster College
Scottsdale, AZ

Skills

  • Customer service
  • Conflict resolution
  • Data entry
  • Billing procedures
  • Record keeping
  • Multi-channel communication
  • Appointment scheduling
  • Customer relationship management
  • Attention to detail
  • Time management
  • Phone etiquette
  • Credit card payment processing

Timeline

Customer Service Representative

Liberty Utilities
04.2025 - 11.2025

Customer Service Representative

Roto-Rooter
10.2022 - 07.2023

Auto Title and Account Representative

Shelter Insurance
01.2021 - 03.2021

CNA

Cascade Healthcare
05.2020 - 11.2020

CNA

Missouri Veterans Home
10.2019 - 05.2020

Patient Account Coordinator

Lincare
06.2018 - 10.2019

Deli Worker

Walmart
01.2018 - 06.2018

Caregiver

New Haven senior living
06.2017 - 12.2017

High school Diploma -

Odessa High school

Some College (No Degree) - Medical Billing And Coding

Penn Foster College

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Makenzy Robbins