Makenzie Horn
Liberty
Summary
Recent graduate from the University of Central Missouri with a degree in Public Relations and Strategic Communications (May 2026), pursuing full-time role that presents professional growth opportunities and leverages interpersonal skills.
Overview
4
4
years of professional experience
Work History
Server
Rancho Grande Cantina
Blue Springs, MO
01.2023 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Trained new staff on menu offerings and service protocols, fostering a knowledgeable team.
- Resolved customer complaints promptly, enhancing guest loyalty through effective problem-solving skills.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Communications Intern
Harvesters Community Food Network
Kansas City, MO
09.2025 - 12.2025
- Created content for newsletters and social media platforms, increasing visibility of programs and initiatives.
- Analyzed feedback from event participants to refine future communication strategies and improve engagement outcomes.
- Participated in brainstorming sessions for campaign ideation, contributing innovative ideas that aligned with business objectives.
- Prepared social media posts and videos with eye for viral content strategies.
- Edited written materials for consistency, clarity, grammar, and punctuation while adhering to company style guidelines.
Crew Member
AMC Theaters
01.2022 - 01.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Operated ticketing and concession systems efficiently, streamlining transactions and reducing wait times.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
Education
Bachelor of Science - Public Relations And Strategic Communication
University Of Central Missouri
05.2026
Skills
- Multimedia storytelling
- Trend analysis
- Food sales and promotion
- Community and public relations
- Crisis communications
- Content creation
Timeline
Communications Intern
Harvesters Community Food Network
09.2025 - 12.2025
Server
Rancho Grande Cantina
01.2023 - Current
Crew Member
AMC Theaters
01.2022 - 01.2023
Bachelor of Science - Public Relations And Strategic Communication
University Of Central Missouri