Makenzie Bowline
Kansas City
Summary
Proven Patient Care Coordinator with a track record of enhancing patient satisfaction and streamlining appointment processes at Sabates Eye Centers. Demonstrates exceptional organizational skills and HIPAA compliance, alongside a commitment to outstanding customer service. Excelled in a fast-paced environment, significantly improving team performance and efficiency through critical thinking and effective communication.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Sabates Eye Centers
03.2024 - Current
- Managed sensitive patient information with HIPAA guidelines, maintaining confidentiality and privacy at all times
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their appointments
- Enhanced patient satisfaction by efficiently scheduling appointments
- Delivered time sensitive reports regarding incoming/outgoing medications and injections
- Provided quality customer service through email, outlook, and our phone system
Shift Manager
Beauty Brands
11.2022 - 02.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills
- Trained new employees on company policies, procedures, and job responsibilities to ensure maximum performance
- Improved overall team performance by effectively delegating tasks and providing clear instructions
- Maintaining a positive work environment leading to achieving weekly goals
Retail Associate
Target
10.2020 - 06.2022
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers
- Stocked merchandise, clearly labeling items, and arranging according to our systems
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes
Education
Bachelor of Science - Business Administration
Rockhurst University
Kansas City, MO12-2024
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Verbal and written communication
- Scheduling
- Proficient in Microsoft, Excel, and Outlook
- Office administration
Timeline
Patient Care Coordinator
Sabates Eye Centers
03.2024 - Current
Shift Manager
Beauty Brands
11.2022 - 02.2024
Retail Associate
Target
10.2020 - 06.2022
Bachelor of Science - Business Administration
Rockhurst University
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