Makenna Ferguson
Kansas City
Summary
-Skilled Beverage Server offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
- Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
-Dependable computer assistant with helpdesk experience. Successfully assists end-users with technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
8
8
years of professional experience
Work History
Server Shift Leader
Sandbox
02.2024 - Current
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Assigned work to staff for the shift and made sure job was done thoroughly before staff clocked out.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
Computer Assistant
Marx Design Studio
07.2021 - Current
- Evaluated software or hardware to recommend improvements or upgrades.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Modified and customized commercial programs for internal needs.
- Maintained positive working relationship with fellow staff and management.
Traffic Director
Premier Parking Chiefs Stadium
01.2017 - Current
- Delivered comprehensive reports on traffic patterns and proposed solutions, empowering decision-makers with accurate information on which to base future actions.
- Conducted field studies to gather critical data on current traffic conditions, contributing to informed decision-making processes.
- Developed key relationships with both adults and children through effective communication and purposeful engagement.
- Educated pedestrians about crossing rules and road safety.
Food and Beverage Server
Side Pockets - North
02.2020 - 11.2023
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Provided exceptional service to high volume of daily customers.
- Trained new employees to perform duties.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
High School Diploma -
Staley High School
Kansas City, MO05.2019
Skills
- Computer Diagnostics
- Documentation Development
- Issue and Resolution Tracking
- Help Desk Support
- Service Oriented
- Customer Service and Rapport
- Relationship Building
- Team Player
- Upselling
- Shift planning
- Teamwork and collaboration
- Customer relationship management
- Server training
Timeline
Server Shift Leader
Sandbox
02.2024 - Current
Computer Assistant
Marx Design Studio
07.2021 - Current
Food and Beverage Server
Side Pockets - North
02.2020 - 11.2023
Traffic Director
Premier Parking Chiefs Stadium
01.2017 - Current
High School Diploma -
Staley High School
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