Makaylah Turner
Pleasant Hill
Summary
Energetic and reliable professional with strong background in team coordination and customer service. Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Ready to apply strong foundation in these areas to new and challenging roles.
Overview
2
2
years of professional experience
Work History
Shift Manager
McDonald's
400 MO-7, Pleasant Hill, MO 64080
10.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Ensured strict adherence to company standards, compliance requirements, safety guidelines, and cleanliness of areas resulting in reduced workplace accidents and incidents significantly over time.
- Trained and mentored new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team and maximizing team performance.
- Led by example, promoting a positive work environment through open communication and constructive feedback while demonstrating strong work ethic and commitment to excellence.
Crew Member
McDonald's
400 MO-7, Pleasant Hill, MO 64080
04.2023 - 10.2024
- Worked front counter, drive-thru and other areas taking orders and collecting payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Worked well with teammates and accepted coaching from management team.
- Improved customer experience by providing friendly and efficient service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Pleasant Hill High School
1 Rooster Way, Pleasant Hill, MO 6408005-2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Handling customer complaints
- Employee training and mentoring
- Opening and closing procedures
- Flexible schedule
- Punctual and reliable
- Energetic and enthusiastic
- Relationship building
Timeline
Shift Manager
McDonald's
10.2024 - Current
Crew Member
McDonald's
04.2023 - 10.2024
High School Diploma -
Pleasant Hill High School