Makayla Louden
Ozark
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Healthcare Customer Service Representative
Alorica- CVS HEALTH
07.2021 - 12.2025
- Scheduled appointments for patients using the electronic health records system.
- Updated patient files in accordance with company policy and procedure guidelines.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Compiled reports on patient visits for management review as needed.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists., when necessary.
Customer Service Agent
Accenture
09.2017 - 07.2021
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
- Answered live online chats to give quick answers and solve problems faster.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
Customer Service Representative
Advantage Solutions
Ozark
02.2016 - 09.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
McEachern High School
Powder Springs, GA05-2018
Skills
- Active Listening
- Microsoft Office Suite
- Customer Relations
- Customer Support
- Computer Proficiency
- Data Entry
- Customer Service and Assistance
- Navigational Skills
- Troubleshooting
- Technical Skills
- Training and Development
- Written and Oral Communications
Timeline
Healthcare Customer Service Representative
Alorica- CVS HEALTH
07.2021 - 12.2025
Customer Service Agent
Accenture
09.2017 - 07.2021
Customer Service Representative
Advantage Solutions
02.2016 - 09.2017
High School Diploma -
McEachern High School