Makala Bronson
University City
Summary
Results-driven team leader with experience in customer service and operational management. Known for effective communication and training abilities, successfully optimizing team performance and maintaining high inventory standards to enhance customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Solution Consultant
ADT Security
Maryland Heights
02.2026 - 05.2026
- Handled customer inquiries via phone and email, ensuring timely and accurate responses.
- Coordinated follow-up activities to enhance customer satisfaction and foster ongoing engagement.
- Advised on effective product usage tailored to diverse business scenarios.
Forklift Operator
Tyson Food
Caseyville
12.2024 - 12.2025
- Operated forklifts to transport materials within the facility.
- Loaded and unloaded products from trucks and storage areas.
- Maintained accurate inventory records during material handling processes.
- Followed safety protocols to ensure a secure working environment.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
Team Leader
Panera Bread
Fairview Heights
07.2023 - 12.2024
- Supervised daily operations of team in fast-paced café environment.
- Trained new employees on customer service standards and food preparation procedures.
- Managed inventory levels and ordered supplies to ensure stock availability.
- Assisted in resolving customer complaints to maintain satisfaction levels.
- Coordinated staff schedules to optimize coverage during peak hours.
Team Member
Culvers
O'Fallon
03.2022 - 06.2023
- Provided excellent customer service in fast-paced dining environment.
- Operated kitchen equipment to prepare food items efficiently.
- Maintained cleanliness and organization of dining area and kitchen.
- Operated cash registers to process payments from customers.
Front Desk Receptionist
Clarkson Eyecare
Fairview Heights
12.2021 - 03.2022
- Greeted and assisted patients with appointment check-ins and inquiries.
- Managed phone calls, scheduling, and patient communications efficiently.
- Coordinated patient records and ensured accurate data entry in systems.
- Processed insurance information and verified patient eligibility effectively.
Warehouse Worker
Empire Today
Belleville
04.2021 - 11.2021
- Followed safety protocols for hazardous materials handling and storage.
- Used pallet jacks to move items to and from warehouse locations.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Inspected damaged goods prior to disposal or return to vendor.
- Performed cycle counts to maintain accurate inventory records.
Team Leader
Jack in the Box
Swansea
11.2020 - 03.2021
- Trained new employees on customer service standards and food preparation procedures.
- Managed inventory levels and ordered supplies to ensure stock availability.
- Coordinated staff schedules to optimize coverage during peak hours.
- Assisted in resolving customer complaints to maintain satisfaction levels.
- Maintained a positive work environment that promoted collaboration between team members.
Retail Sales Associate
Krispy Kreme
Fairview Heights
11.2019 - 08.2020
- Maintained cleanliness and organization of the store area.
- Operated cash register and processed customer transactions efficiently.
- Prepared and showcased fresh products for optimal presentation.
- Trained new employees on store procedures and customer service standards.
- Provided exceptional customer service to enhance guest experiences.
Circuit Court Clerk
Clayton County State Court Clerk's Office
St Louis
05.2016 - 08.2017
- Prepared legal documents, including summonses and subpoenas, for court filings.
- Processed court documents and maintained accurate records for legal proceedings.
- Managed the filing of all court documents, pleadings and correspondence.
- Utilized case management software to track case status and updates efficiently.
- Maintained confidentiality of sensitive information within the court system.
- Performed administrative tasks such as photocopying, faxing and scanning documents.
Education
Graduate Certificate - Phlebotomy
St Louis School Of Phlebotomy
St Louis, MO03-2022
High School Diploma -
Belleville West High School
Belleville, IL05-2019
Skills
- Lead generation
- Sales forecasting
- Sales reporting
- Customer service excellence
- Database maintenance
- Data entry accuracy
- Microsoft Office Suite
- Inventory management
- Materials handling
- Office organization
- Team leadership
- Attention to detail
- Effective communication
Certification
- certified phlebotomist
- CPR Certified
Timeline
Sales Solution Consultant
ADT Security
02.2026 - 05.2026
Forklift Operator
Tyson Food
12.2024 - 12.2025
Team Leader
Panera Bread
07.2023 - 12.2024
Team Member
Culvers
03.2022 - 06.2023
Front Desk Receptionist
Clarkson Eyecare
12.2021 - 03.2022
Warehouse Worker
Empire Today
04.2021 - 11.2021
Team Leader
Jack in the Box
11.2020 - 03.2021
Retail Sales Associate
Krispy Kreme
11.2019 - 08.2020
Circuit Court Clerk
Clayton County State Court Clerk's Office
05.2016 - 08.2017
Graduate Certificate - Phlebotomy
St Louis School Of Phlebotomy
High School Diploma -
Belleville West High School