Maize Chan
Macao
Summary
Motivated Secretary with 15 years of experience offering office support in SJM industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Personable Administrator offers calendar and personnel management expertise coupled with outstanding communication and multitasking abilities. Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Flexible and adaptable to changing priorities. Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel, and special events. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Officer
SJM resorts
MACAU
06.2015 - Current
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Assisted in developing organizational structures that optimized job responsibilities.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Performed data entry tasks including entering financial transactions into the company's accounting system.
- Planned staff and training meetings and scheduled conference rooms.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Analyzed company's expenditures and developed financial models.
Secretary
SJM
01.2012 - 05.2015
- Maintained organized filing system of paper and electronic documents.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Scheduled meetings and sent invitations specifying time and location.
- Organized and maintained confidential files and records.
- Provided administrative support to the executive team including filing, faxing, photocopying, scanning documents.
- Scheduled appointments, managed calendars, and organized events.
- Prepared agendas for meetings and took minutes.
- Facilitated communication between departments by distributing memos or other correspondences.
- Greeted visitors in a professional manner and provided assistance as needed.
- Assisted with onboarding of new employees by providing orientation materials and scheduling training sessions.
Clerk
STDM
07.2007 - 12.2011
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided secretarial and office management support while building cooperative working relationships.
- Coordinated appointments, meetings and conferences.
- Scheduled appointments, meetings and events for management staff.
HR Clerk
Wynn Macau
08.2006 - 06.2007
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Offered resolutions to de-escalate calls and solve customer issues.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Higher Diploma in Commerce - Marketing
Macau Polytechnic Institute
08-2008
High School Diploma -
Pooi To School
07-2003
Skills
- Data Acquisition
- Procedure Development
- Budget Adherence
- Personnel Management
- Records Management
- Office Management
- Account Reconciliation
- Scheduling and Calendar Management
- Database Administration
- Human Resources Support
- Meeting Facilitation
- Scheduling Appointments
Certification
LCCI Book-Keeping an Accounts Certificate Level 1
Leng Kuan’s Accounting Learning Centre – Accounting (Middle Level)
Languages
Chinese (Cantonese)
First Language
English
Upper Intermediate (B2)
B2
Chinese (Mandarin)
Upper Intermediate (B2)
B2
Affiliations
- Active, High sense of responsibility, Positive with bright mind, Strong determination to succeed
Timeline
Officer
SJM resorts
06.2015 - Current
Secretary
SJM
01.2012 - 05.2015
Clerk
STDM
07.2007 - 12.2011
HR Clerk
Wynn Macau
08.2006 - 06.2007
Higher Diploma in Commerce - Marketing
Macau Polytechnic Institute
High School Diploma -
Pooi To School
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