Mai Thao
Springfield,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Support Staff
Nova Center Of The Ozarks
08.2023 - Current
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Enhanced client independence by implementing personalized support plans and monitoring progress.
- Improved client well-being by providing emotional support and fostering strong relationships.
- Assisted clients with daily living tasks for increased autonomy and satisfaction.
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
Medication Aide
The Township Senior Living
08.2023 - Current
- Enhanced patient health by accurately administering prescribed medications according to schedule.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Supported the nursing staff with essential tasks, streamlining the overall care process.
- Ensured consistent treatment by effectively communicating with multidisciplinary healthcare teams.
- Improved patient understanding of medications by providing clear explanations of drug actions and side effects.
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Supported needs of 20+ residents under long-term care.
Community Support Manager
Nova Center of the Ozarks
12.2019 - 08.2023
- Enhanced community engagement by implementing innovative support programs and services.
- Developed strategic partnerships with local organizations to expand resources available for community members.
- Improved staff retention rates by implementing professional development opportunities and fostering a positive work environment.
- Developed an effective case management system, enabling efficient tracking of client progress and outcomes.
Day Program Coordinator
Nova Center of the Ozarks
03.2017 - 12.2019
- Enhanced participant satisfaction by implementing engaging and relevant daily activities.
- Developed strong relationships with participants, fostering a supportive environment for personal growth.
- Partnered with community organizations to provide additional resources and opportunities for program participants.
- Created individualized support plans tailored to each participant''s unique needs and goals.
- Managed budgets and expenses responsibly, maintaining financial stability for the program.
- Provided ongoing training and professional development opportunities for staff members, strengthening their skills and abilities.
Direct Support Professional
Nova Center of the Ozarks
07.2016 - 03.2017
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Enhanced client independence by implementing personalized support plans and monitoring progress.
- Improved client well-being by providing emotional support and fostering strong relationships.
- Assisted clients with daily living tasks for increased autonomy and satisfaction.
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
Education
Bachelor of Science in Hospitality and Restaurant Administration / Food and Beverage -
Missouri State University
Springfield, MO12.2014
Skills
- Direct support
- Developmental disabilities
- Program management
- Medication administration
Certification
- CPR/First Aid
- Level 1 Med
- TOOLS
- MANDT
- Abuse and Neglect
- Class E
Timeline
Direct Support Staff
Nova Center Of The Ozarks
08.2023 - Current
Medication Aide
The Township Senior Living
08.2023 - Current
Community Support Manager
Nova Center of the Ozarks
12.2019 - 08.2023
Day Program Coordinator
Nova Center of the Ozarks
03.2017 - 12.2019
Direct Support Professional
Nova Center of the Ozarks
07.2016 - 03.2017
Bachelor of Science in Hospitality and Restaurant Administration / Food and Beverage -
Missouri State University
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