Maggie Ratner
St. Louis,MO
Summary
Strategic and results-oriented property management leader with 20 years of experience driving multifamily asset performance through operational excellence, team leadership, and resident-centric strategies. Proven ability to increase occupancy, reduce delinquency, and execute capital projects on time and within budget. Recognized for building high-performing teams and cultivating vibrant, high-retention communities that align with ownership goals.
Overview
9
9
years of professional experience
Work History
Area Manager
Oliver Properties Downtown Portfolio
St. Louis, MO
08.2025 - 05.2026
- Managed comprehensive operations and financial oversight of a 9-property portfolio in downtown, integrating 5 commercial accounts and 4 residential communities, totaling 550 units.
- Spearheaded occupancy revenue growth and leasing strategy utilizing data-driven pricing and strategic market positioning.
- Elevated occupancy at Vanguard Lofts from 75% to 94% while implementing cost-reduction strategies to enhance overall NOI performance.
- Led comprehensive redesign of unit layouts at Bogen Lofts, converting 1 bed/2 bath configurations into 2 bed/2 bath units to optimize property value.
- Collaborated with ownership on strategic renovation projects at Rudman Lofts to expand housing options by introducing 26 new apartment units.
- Led on-site teams and virtual assistants to improve collections, reduce delinquency, and optimize communication workflows with residents.
- Administered vendor contracts and implemented pest control measures to enhance asset preservation and optimize cost efficiency.
- Facilitated budgeting and financial reporting initiatives in partnership with ownership to enhance operational alignment with financial goals.
- Fostered relationships with industry and civic organizations to enhance community engagement in downtown St. Louis.
- Managed cross-property operations, implementing strategies to uphold company standards and ensure regulatory compliance.
- Implemented training initiatives to elevate team performance in service delivery and optimize operational processes.
- Delivered comprehensive training programs aimed at educating employees on best practices and procedures to drive profitability.
Community Manager
The Laurel Apartments | 2B Residential
St. Louis, MO
05.2023 - 08.2025
- Achieved 95% occupancy by leading daily operations for a 205-unit high-rise and streamlining communication between hotel partners and security teams
- Recruited, trained, and promoted 3 team members, cultivating a high-performance culture
Community Manager
The Oliver Apartments | Lipton/Envolve
St. Louis, MO
11.2022 - 05.2023
- Increased occupancy from 80% to 93% within the first six months of employment
- Reduced delinquency by 6% through proactive outreach and community programming
- Directed daily operations and financial performance of two residential communities (195 units), ensuring smooth workflows and asset performance
- Achieved high-value leasing goals, securing rentals ranging from $1,500–$3,300/month, exceeding average market rate of $2,200
- Decreased delinquency by 6% through proactive resident outreach and targeted community engagement programs
Operations Director, Property Management
Alliance Realty Services LLC | “We Buy Ugly Houses” Franchise
St. Louis, MO
01.2017 - 09.2021
- Increased occupancy from 88% to 96% while reducing monthly delinquency by $6,000 through strategic leasing and collection initiatives
- Managed a $3M annual budget across a diverse portfolio of property types, ensuring cost control and financial accuracy
- Optimized rent collection and eviction processes, resulting in faster recoveries and improved cash flow
- Led due diligence efforts and executed vendor negotiations to enhance operational efficiency and cost-effectiveness
- Leveraged property management software (AppFolio, Show Mojo, QuickBooks) to drive data-informed decisions and monitor financial performance
Education
Master of Arts - Communications Technology
Missouri State University
Springfield, MOBachelor of Arts - Broadcast Communications
University of Wisconsin - Platteville
Platteville, WISkills
- Financial Management
- Occupancy Management
- Project Management
- Delinquency Reduction
- Property Maintenance Requirements
- Maintenance Operations
- Capital Project Oversight
- Legal and Regulatory Compliance
- Property Management Technology Literacy
- Entrata
- AppFolio
- Yardi
- Yardi-CRM
- REV-IQ
- QuickBooks
- Microsoft Office
- AI productivity tools
AWARDS & INVOLVEMENT
2016 Property of the Year- Pavilion Apartments Over 400+ units, Proclamation from City of Maryland Heights 2017, SLAA – Trade Show Committee 2012-2018, SLAA – Downtown STL Committee 2024-2025, STL Downtown Neighborhood Association 2024-2025, STL Fuel Up for FREE – Non-profit fundraising efforts for the City of St. Louis- 2026
Timeline
Area Manager
Oliver Properties Downtown Portfolio
08.2025 - 05.2026
Community Manager
The Laurel Apartments | 2B Residential
05.2023 - 08.2025
Community Manager
The Oliver Apartments | Lipton/Envolve
11.2022 - 05.2023
Operations Director, Property Management
Alliance Realty Services LLC | “We Buy Ugly Houses” Franchise
01.2017 - 09.2021
Bachelor of Arts - Broadcast Communications
University of Wisconsin - Platteville
Master of Arts - Communications Technology
Missouri State University