Madisson Fronce
Joplin
Summary
Reliable and punctual professional, successfully handles fast-paced customer support work. Proven willingness to take on any task to support team and help business succeed. Offers strong communication and conflict resolving abilities.
Overview
8
8
years of professional experience
Work History
Housekeeping Room Attendant
Downstream Casino And Resort
05.2024 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Certified Medical Assistant
Wildwood Senior Living
02.2023 - 02.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Shift Manager
McDonalds
08.2019 - 07.2021
- Met shift needs by organizing effective schedules and delegating assignments based on employee knowledge and strengths
- Stayed ready for expected demands by keeping inventory within optimal levels and organized for easy use
- Coordinated fast, accurate service delivery to customers as head of 13-person shift
- Managed facility cleaning, maintenance, and repair needs with diligent attention to detail
- Oversaw employee training and all staff management tasks
Assistant Manager
Dollar General
08.2017 - 04.2019
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
- Supported budget development and forecasting with cost-saving measures and revenue enhancements
- Helped senior managers run smooth operations by independently handling day-to-day requirements
Certified Medical Technician
Maple Tree Terrace
07.2016 - 09.2017
- Promoted team productivity by organizing medical supplies and equipment
- Helped clinical team members better understand patient conditions by testing biological specimens
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Collaborated with team members to meet daily demands and handle challenging projects
- Updated office files daily and kept records organized
- Troubleshoot problems and developed successful solutions
Education
High School Diploma - General Education
Lamar High School
Lamar, MONot Yet Attained - Criminal Justice
Crowder College
Neosho, MO05.2014
Skills
- Employee training
- Time management
- Recordkeeping
- Customer relations
- Customer service
- Guest relations
- Issue troubleshooting
- Organizational skills
- Work planning and organization
- Multitasking
Middleinitial
V
Timeline
Housekeeping Room Attendant
Downstream Casino And Resort
05.2024 - Current
Certified Medical Assistant
Wildwood Senior Living
02.2023 - 02.2024
Shift Manager
McDonalds
08.2019 - 07.2021
Assistant Manager
Dollar General
08.2017 - 04.2019
Certified Medical Technician
Maple Tree Terrace
07.2016 - 09.2017
High School Diploma - General Education
Lamar High School
Not Yet Attained - Criminal Justice
Crowder College
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