Madison Young
Festus
Summary
Dynamic Pharmacy Technician with proven problem-solving skills at Walgreens, adept at optimizing workflows and ensuring patient confidentiality under HIPAA regulations. As an Assistant Manager at Furplus City, enhanced operational efficiency and accuracy in cash handling. Committed to delivering exceptional service while collaborating effectively with team members.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
05.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Assistant Manager
Furplus City
12.2022 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Bachelor Of Business Administration - Healthcare
Southern New Hampshire University
Hooksett, NHSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
Accomplishments
Dean’s List: 23-25
Certification
Pharmacy Technician License
Vaccine Certification
CPR Certification
Languages
Spanish
Limited Working
Timeline
Pharmacy Technician
Walgreens
05.2023 - Current
Assistant Manager
Furplus City
12.2022 - 09.2023
Bachelor Of Business Administration - Healthcare
Southern New Hampshire University
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