Madison Willis
Springfield
Summary
Thank you for taking the time to review my resume. I am a kind and multifaceted professional with a proven track record. I pride myself on being a flexible individual, with excellent communication and interpersonal skills. Due to my history in management and customer service I possess a solid understanding of customer service principles and am proficient in using technology and handling change. I deliver high-quality service and build strong customer relationships. I firmly believe that I would be a wonderful asset to any team.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
T-Mobile
06.2025 - Current
- Managed customer complaints with empathy and professionalism, contributing to positive service outcomes.
- Responded to customer requests for products, service, and company information.
- Assisted customers in navigating company app and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products like insurance and services based on individual customer requirements.
Patient Access Representative
Mercy Hospital Springfield
04.2024 - 05.2025
- Ensured compliance with HIPAA.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Lodging Support Associate
Expedia Group
01.2023 - 10.2023
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
Dining Room Supervisor
The Waterford at Ironbridge
07.2022 - 01.2023
- Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
- Implemented conflict resolution techniques when handling complaints from customers or disagreements amongst employees.
- Fostered strong relationships with residents through personalized interactions that demonstrated genuine care for their dining preferences.
Education
High School Diploma -
Parkview Highschool
Springfield, MO05.2019
Skills
- Customer service
- Multitasking and organization
- Phone and email etiquette
- Proficiency in the Microsoft Office Suite
- Payment processing
- Attention to detail
- Calm and effective under pressure
- Customer relationship building
- Negotiation
- Up-selling
- Interpersonal communication skills
Timeline
Customer Care Representative
T-Mobile
06.2025 - Current
Patient Access Representative
Mercy Hospital Springfield
04.2024 - 05.2025
Lodging Support Associate
Expedia Group
01.2023 - 10.2023
Dining Room Supervisor
The Waterford at Ironbridge
07.2022 - 01.2023
High School Diploma -
Parkview Highschool
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