Madison Todd
Lake Saint Louis,MO
Summary
Experienced loan servicing professional with a proven track record in managing loan portfolios and resolving borrower concerns effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in risk assessment, compliance, and excellent communication skills make for a reliable and proactive team member. Skilled in financial analysis, regulatory compliance, client communication, and utilizing loan servicing software to deliver optimal results in high-pressure situations.
Overview
4
4
years of professional experience
Work History
Loan Servicing Specialist
MOHELA
10.2023 - Current
- I am trained in writing emails to our borrowers/customers with requested information that our borrowers submit to us. I do research on the borrowers request and submit requests to fulfill the borrowers needs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Customer Service Representative
MOHELA
10.2023 - Current
- I was training to be a CSR in the call center, assisting customers with Student Loan questions. I then was selected as part of a special project team to temporarily assist with the Loan Service Providers Team to help clear the back log of emails.
Cashier
Bath and Body Works
08.2022 - Current
- I operate the cash registers and accurately processed payments, returns, and exchanges. I provide efficient and courteous service to customers. I perform opening and closing procedures, such as restocking, and cleaning. I also help customers on the floor with finding the product they want.
Cashier
Lowes
07.2023 - 10.2023
- I operated the cash registers and accurately processed payments. I provided efficient and courteous service to customers, I performed closing procedures, such as restocking and cleaning. I also helped customers on the floor with finding the product they needed.
Cashier
Handyman True Value
03.2021 - 07.2022
- Operated cash register and accurately processed payments, returns, and exchanges. Provided efficient and courteous service to customers. Performed opening and closing procedures, such as counting the register, restocking, and cleaning. I helped customers find the location of the items they were looking for in the store.
Education
Associate in Arts Degree (A.A) -
St. Charles Community College
Saint Charles, MO01.2023
Skills
- Collections experience
- Strong analytical skills
- Payment processing
- Credit analysis
- Decision making aptitude
- Financial analysis
- Loan servicing experience
- Teamwork
- Teamwork and collaboration
- Time management
- Fraud detection skills
Timeline
Loan Servicing Specialist
MOHELA
10.2023 - Current
Customer Service Representative
MOHELA
10.2023 - Current
Cashier
Lowes
07.2023 - 10.2023
Cashier
Bath and Body Works
08.2022 - Current
Cashier
Handyman True Value
03.2021 - 07.2022
Associate in Arts Degree (A.A) -
St. Charles Community College
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