MADISON STAPLES
Joplin
Summary
Proactive and goal-oriented professional with excellent time management and analytical problem-solving skills. Known for reliability and adaptability in fast-paced financial environments. Quick to learn new systems and regulations, with a commitment to supporting sound financial decision-making and contributing to organizational growth.
Overview
7
7
years of professional experience
Work History
Merchandise Manager
Old Navy
Joplin
05.2024 - Current
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal-setting.
- Established monthly goals, and communicated performance expectations during team meetings to optimize sales.
- Analyzed performance metrics to make informed decisions regarding pricing strategies and markdowns.
- Completed efficient store resets to prepare the store for special promotions and seasonal updates.
Customer Service Representative
Target
Joplin
06.2021 - 05.2024
- Collaborated within teams, using the skill of teamwork and communication
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Having good time management skills to be able to multi-task
- Using critical thinking by making decisions based on own knowledge
- Unloading boxes from the truck and stocking shelves with new product
Customer Service Specialist
Old Navy
Joplin
10.2018 - 06.2021
- Obtained cash-handling skills
- Enhanced communication skills through customer service
- Improved critical thinking skills and teamwork skills by working in a fast-paced environment
- Using problem-solving skills to figure out best results
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
General Studies -
Crowder College
Webb City, MO08.2023
BBA - Accounting And Finance
Missouri Southern State University
Joplin, MO05.2027
Skills
- Leadership and management
- Retail display setup
- Customer service
- Critical Thinking
- Sales and financial analysis
- Merchandising installations
- Financial reporting
- Payroll processing
Timeline
Merchandise Manager
Old Navy
05.2024 - Current
Customer Service Representative
Target
06.2021 - 05.2024
Customer Service Specialist
Old Navy
10.2018 - 06.2021
General Studies -
Crowder College
BBA - Accounting And Finance
Missouri Southern State University