Madison Perez
Independence
Summary
Dynamic and results-driven professional with experience as a Fast Food Crew Trainer at Whataburger, specializing in order accuracy and product upselling. Proven ability to enhance team performance through engaging training programs and exceptional customer service, ensuring high-quality food preparation and a positive dining experience.
Overview
1
1
year of professional experience
Work History
Fast Food Crew Trainer
Whataburger
05.2024 - 02.2025
- Developed and delivered comprehensive training programs for new hires, ensuring a smooth onboarding process
- Utilized a variety of instructional methods such as presentations, demonstrations, and hands-on activities to enhance learning experience
- Conducted engaging and interactive training sessions on various topics including product knowledge, sales techniques, and customer service
- Evaluated trainee performance through assessments and provided constructive feedback to facilitate skill development
- Provided ongoing support to employees after initial training by answering questions or providing additional resources as needed
Barista/Cashier Team Lead
Naked Cafe
01.2024 - 05.2024
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
Education
Fort Osage High School
Independence, MOSkills
- Order accuracy
- Product upselling
- Food preparation
- Workplace safety
- Cash handling
Timeline
Fast Food Crew Trainer
Whataburger
05.2024 - 02.2025
Barista/Cashier Team Lead
Naked Cafe
01.2024 - 05.2024
Fort Osage High School
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