Madison Jones-Smith
Columbia
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Women's Health Associates
Columbia
10.2024 - Current
- Facilitated patient check-in process, managed medical records, coordinated provider scheduling, and addressed billing inquiries
- Scheduled appointments and managed patient inquiries effectively.
- Collected patient information and verified insurance details accurately.
- Greeted patients and ensured a welcoming environment in the clinic.
- Assisted with obstetrics and gynecology procedures in a clinical setting.
Patient Service Representative
South Providence Family Medicine
Columbia
03.2024 - 09.2024
- Assisted patients with appointment scheduling and registration processes.
- Facilitated patient check-in and check-out processes to ensure smooth appointment flow.
- Managed patient inquiries via phone and in-person communication.
- Provided information on services offered at Women's Health Associates.
- MU Health
Administrative Technician I
City of Columbia
Columbia
01.2023 - 02.2024
- Managed archive of past and present meeting minutes for the Water and Light advisory board in order to maintain accurate and up-to-date permanent records.
- Drafted weekly communications to inform utilities department of council meeting items impacting department's operations.
- Managed Deed of Release process from drafting to signature collection and submission for documentation.
- Organized and oversaw the scheduling of meetings.
- Filed Air Conditioner rebate forms in designated locations and coordinated their processing with relevant individuals.
- Provided official notarization services in Missouri, ensuring the validity and legality of documents.
- Completed administrative trainings to become more proficient with Microsoft Office Applications
Utility Customer Service Representative I
City of Columbia
Columbia
02.2023 - 10.2023
- Facilitated timely payment solutions for customers, enhancing payment compliance.
- Collaborated with government agencies to help customers in need pay off their balance.
- Reduced customer hold times and enhanced satisfaction through effective service delivery.
- Managed challenging calls effectively, maintaining professionalism under pressure.
- Handled client communications regarding utility bills and general questions regarding utilities.
Customer Service Representative
University of Missouri
Columbia
01.2019 - 01.2023
- Facilitated customer interactions to ensure accurate merchandise exchanges and returns.
- Led the team in charge of locating textbooks and supplies for students who signed up for the Early Bird Textbook program.
- Fostered collaborative relationships with coworkers to enhance the experience for students and families during their transition to college.
- Managed purchasing accounts for Mizzou Athletics.
- Handled departmental charges for a range of departments within the University.
- Led inventory teams to ensure precise counting and listing of merchandise.
- Handled the daily deposit of revenue.
Education
BA - Communication, Digital Storytelling, Creative Writing, Sociology
University of Missouri
Columbia, MO01-2022
Skills
- Customer relationship management
- Effective communication
- Conflict resolution
- Team collaboration
- Attention to detail
- Time management
- Detail-Oriented
- Video editing
- Adobe Creative Cloud
- Premier Pro
- Photoshop
Timeline
Patient Service Representative
Women's Health Associates
10.2024 - Current
Patient Service Representative
South Providence Family Medicine
03.2024 - 09.2024
Utility Customer Service Representative I
City of Columbia
02.2023 - 10.2023
Administrative Technician I
City of Columbia
01.2023 - 02.2024
Customer Service Representative
University of Missouri
01.2019 - 01.2023
BA - Communication, Digital Storytelling, Creative Writing, Sociology
University of Missouri